Jumping in a few weeks late... but just got back from DLand. Stroller was stolen an hour after we arrived, making for a very frustrating day. Here's my experience:
We have been season pass holders from San Diego since 2009. We've probably been to DL/CA 150 times over that period. Not one issue until today.
Was looking forward to a nice little day with my 4 year old, just the 2 of us. He wanted to ride POTC first. Did that, then headed to get a raft to Pirate's Lair (Tom Sawyer) island. Parked the stroller (single seat BOB) near the raft entrance, along with many other strollers. Took my backpack out- thank God. Returned 45 min later-- no stroller.
Being a Disney veteran, this did not alarm me at all. Stroller movement happens all the time. So we searched. And searched. And searched. Then I got that sick feeling.
The first cast member I could find was a custodial member. He assured me that I parked in the correct location and that they did not move strollers from that location. Uh oh. He called security, waited with us, and got my son a cotton candy.
Security came, took a report, and then did his own thorough search of the entire area in front of Haunted Mansion, rafts, train station, Cafe Orleans, & the Fantasmic riverfront. No luck. He let me know my options were to report it to Lost & Found (I did) and/or file a police report with Anaheim PD (I didnt). He got us a complimentary stroller for the rest of the day.
My jacket was in the stroller, the only item I left there. Caused us to leave earlier than planned, due to as the sun went down I got pretty cold. Checked on buying myself a new Disney jacket, but decided against the $50 price tag. Happy for the above poster who got a free one! Nice!
I'm not by nature a person that asks for or demands things. But as I'm thinking about it, I do wish I would have gone to City Hall to ask for a gift card or help with getting a new jacket at least. Hindsight.
My thoughts:
-I feel like I could have been "marked" going on the raft. Going over to the island guarantees you are out of reach/ eyesight etc etc of your stroller for an extended period. A somewhat predictable period of absence. Does that make sense? Even if I saw the person taking it while I was on the raft, what could I have done to stop it? Very little.
-the custodian & security guard were helpful and sympathetic. They did all they could, I feel.
- I probably should have gone to Guest Relations to at least inquire about compensation. I realize the "squeaky wheel gets the oil", but it's not my nature. I should have done it, at least to try for a gift card or something (?).
- of all the times I've been to DL, and ALL the times I've parked, unloaded strollers, kids etc etc all these years, I've only left my backpack (money, car keys, passes, my life!) maybe 3 or 4 times. I now realize that's 3 or 4 times too many. Don't ever do it. It's not worth the risk. I will never leave anything I care about in a stroller again.
- we are about to "age out" of the stroller years, otherwise I would definitely invest in a wheel lock. I still might
We love DL and wont stop going, but its sad that you can't even go to DL and feel your personal property is safe! Sorry this was long but I hope I helped someone by telling the story.