Still have not assigned a room to us

[mickeyfan2302]

I was under the impression that they assigned you a room a few days before you arrived at your resort. I Just called POR to see if they have assigned us a room yet and was told they will do that when we arrive. We will be arriving Saturday morning. That bites because I am a very impatient person, and I like to know what is going on before I arrive.

 

[Mousema]

If you are going ME, I think they assign the room after you check in at MCO. Other than that, there is no pre-assigning.

 

[CarolA]

Even if they do "tenative" room assignments in advance they won't tell you what your room is until it is ready for you. That may not be at check in. During busy seasons like this, it would not be unusual to arrive and not be able to get your room assignment until around 3 PM. (And those tenative assignments change.... what if your "assigned" room has a plumbing problem causing a flood? Do you still want it??)

 

[Alicnwondrln]

yeah I wish they did this to

 

[kaytieeldr]

You know, even if they were to assign rooms in advance, I can’t think of a single reason why any hospitality property would give the Guest that specific information before they actually check in. In addition to what Carol’s already posted, I would think a major concern would be that the Guest would go directly to the room… only to find it still occupied, or not cleaned yet.

 

[Allison]

Everyone else is correct. Even if the room is assigned a few days in advance, it is always subject to change until the minute you walk up and check in. Disney never tells you a room number until the room is ready for you to occupy. Upon checkin, they may tell you some information about the area you are in or the floor you are on or if you are close to something, but that's about it.

 

[AJKMOM]

I was under the impression that they assigned you a room a few days before you arrived at your resort. I Just called POR to see if they have assigned us a room yet and was told they will do that when we arrive. We will be arriving Saturday morning. That bites because I am a very impatient person, and I like to know what is going on before I arrive.

Just wondering why you need to know now a specific room number? In the summer, you probably won't be able to get a workable key until 3pm.

 

[Geoff_M]

People that have worked as CMs in the resorts before have stated here that there is no single policy regarding room assignments at the various WDW resorts. However, from their experiences the only resorts that routinely pre-assign rooms are the value resorts, probably as an effort to process check-ins as quickly as possible. They have said that usually the other resorts won't do a pre-assignment unless it's due to a specific request related to something like a medical condition. But even if a room is pre-assigned, in most cases a front desk CM can "snatch" your room and give it to someone else as long as they re-assign you somewhere else. On top of that, the available room inventory is dynamic due to things like rooms being taken "out of service" due to maintainance issues, people expending their stays, etc. that can trigger a domino effect of changes to rooms that may have been pre-assigned. To me, all of this makes the whole pre-assignment issue pretty much "moot".

As a side note, things in this arena may have recently changed. I read on the WDW update at Mouse Planet that WDW just won an award for a new check-in system that speeds things up by automating much of the check-in process and allows the CM to interact more with the guests at the desk instead of spending most of their time with their faces down working on the computer. Perhaps they've gone to more of an "automated" room selection process.

 

[disgram]

People that have worked as CMs in the resorts before have stated here that there is no single policy regarding room assignments at the various WDW resorts. However, from their experiences the only resorts that routinely pre-assign rooms are the value resorts, probably as an effort to process check-ins as quickly as possible. They have said that usually the other resorts won't do a pre-assignment unless it's due to a specific request related to something like a medical condition. But even if a room is pre-assigned, in most cases a front desk CM can "snatch" your room and give it to someone else as long as they re-assign you somewhere else. On top of that, the available room inventory is dynamic due to things like rooms being taken "out of service" due to maintainance issues, people expending their stays, etc. that can trigger a domino effect of changes to rooms that may have been pre-assigned. To me, all of this makes the whole pre-assignment issue pretty much "moot".

As a side note, things in this arena may have recently changed. I read on the WDW update at Mouse Planet that WDW just won an award for a new check-in system that speeds things up by automating much of the check-in process and allows the CM to interact more with the guests at the desk instead of spending most of their time with their faces down working on the computer. Perhaps they've gone to more of an "automated" room selection process.

This last part I really believe has happened. I remember about 10 years ago, arriving at the CBR and having to wait in line for over an HOUR before getting our room! In the past 3 or 4 years, the time has been averaging about 10 minutes and sometimes, less than that!!!! Gotta love the "automated" age!!!

 

[mickeyfan2302]

The reason I wanted to know is My father is going with us and he has difficulty walking, we requested a room closes to the bus stops, etc, and was basically wanting to know if we recieved our request. They are 5 of us, so I know we will be in the AB section.

 

[ms_mckenna]

Mickeyfan2302 you might want to give a call to special services then. 4079397807 and then 1. Considering you have a medical reason for your room request you might be better served in getting it thru them. Though it may be to late in the ball game since you arrive on Saturday ... not really sure how far ahead you need to talk to them.
As far as knowing your room number before you go it is doubtful. I was told yesterday the area we would be in because I had asked about being in a quiet area of BC. Then she told me that all w/c accesible rooms are on a certain floor and area. That along with several ammenities and the fact that our view that we paid for has very few accesible rooms helped me narrow down our room assignment to 1 of 3 rooms. That however was just dumb luck that I was able to figure out that much. I was told that even if they know ahead of time where you will be ... which most likely is our case, they will not tell you the room number for security reasons. HTH.

 

[CanadianGuy]

This last part I really believe has happened. I remember about 10 years ago, arriving at the CBR and having to wait in line for over an HOUR before getting our room! In the past 3 or 4 years, the time has been averaging about 10 minutes and sometimes, less than that!!!! Gotta love the "automated" age!!!

"What they can't do these days... "

Knox

 

[Allentown5]

The reason I wanted to know is My father is going with us and he has difficulty walking, we requested a room closes to the bus stops, etc, and was basically wanting to know if we recieved our request. They are 5 of us, so I know we will be in the AB section.

I hope you have better luck than we did last year. My wife was having foot problems so we requested something close to the main building/ main bus stop. We were assigned a room in AB 36! This is as far away as possible to the main building. POR was beautiful and with 5 of us we needed the trendle bed, so we just took what they gave us. I have to admit it was dissapointing (we had stayed at POR before, and really do like the resort, but the extra walking, not to mention the making of the mug program useless, just dampened the whole thing).
Good luck, and enjoy the wonderful grounds of the resort! (they have four bus stops, so you are never that far away from one).

 

[JennyDrake]

*take a deep breath*
Even if a room has been assigned to you, they may not give you the room number until it is 100% ready for you to check in. In April at CBR, our room had been assigned at 1:30, however they were cleaning the carpets and did not provide us with the room number until 4:00 p.m. Yes, I know that is 1 hour after check in time.
It is also my feeble understanding that room assignments are not made until 4 days prior to check in--if they are made early.

 

[TheRustyScupper]

1) In very busy/peak times, most rooms are pre-assigned (2-4 days in advance).
2) In lighter times, there are some rooms that are assigned at check-in.
3) Most of the time, non-DVC rooms are pre-assigned
. . . they can plan the occupancy
. . . they can blend length of stays/arrivals to use as much space as possible
. . . they try to have empty rooms filled
. . . empty rooms mean lost revenue that cannot be made-up
. . . managers get rated on occupancy percentages
. . . there are reports every day that categorize vacancy rates
4) Please remember, the above statements can change slightly among resorts.


NOTE: In typical times, DVC rooms are assigned at check-in. The members voted to have Ready Rooms so they can go directly to the room without waiting. Some are pre-assigned and others are left for check-in.

NOTE2: Even if assigned, they will not tell you in advance of check-in what your room number is, as there are several reasons the room can change (not cleaned, mechanical problem, they gave it to someone else who wanted it, etc).

 

[CarolA]

1)
NOTE: In typical times, DVC rooms are assigned at check-in. The members voted to have Ready Rooms so they can go directly to the room without waiting. Some are pre-assigned and others are left for check-in.

).

We voted...

Probably not. DVC is NOT a democracy.

And I KNOW I never voted.

 

[Geoff_M]

The reason I wanted to know is My father is going with us and he has difficulty walking, we requested a room closes to the bus stops, etc, and was basically wanting to know if we recieved our request.

If the request is noted on your reservation, that's as good as it gets. The room assignor will see it, as will the check-in CM. Phone calls won't add much to the process.