From my experience, if you are purchasing the tickets online from Disney, the most helpful and patient person I spoke to was in the internet help desk dept. Call them as you are starting your purchase online, and then, when you get the confirmation number after payment, give it to them. The rep immediately linked my tickets to my account. If you already made the purchase, the confirmation number should have also been sent to you via email. I have two reservations, the first one through Orbitz, and wanted to be sure that my tickets would cover those days as well as my room-only made through Disney directly. As soon as she linked them, and I assigned them to the people in my party, I was able to do FP+ (because I was already in the time window, of course.) Also, I chose the standard free shipping, but haven't received the tickets yet (its been less than a week.) So, I am not sure if I will still actually get plastic tickets? Does anyone know how that goes?