Stayed at AKV-Kidani and was given credit for issues but now have another problem...

[smjj]

It amazes me how people tell the guy to "chill" or says "so what things happen" and in general give DVC a break on just about everything or make excuses for them no matter what. I wonder if they would be so forgiving if some of these things happened to them on their long planned and expensive family vacation...smjj

 

[marie1981]

It amazes me how people tell the guy to "chill" or says "so what things happen" and in general give DVC a break on just about everything or make excuses for them no matter what. I wonder if they would be so forgiving if some of these things happened to them on their long planned and expensive family vacation...smjj

I agree with you. When you have a long planned and expensive Disney family vacation, you don't get mad and expect compensation because a TV does not work... Instead, you call and ask to have it fixed, and you spend your precious vacation time with your dear family instead of watching TV.....

This is Home away from Home, so things can break too. And beleive me, CM are a lot better and faster than my husband to have things fixed !
Vacations times at Disney are too precious for me... Getting mad over things that can be resolved makes me loose some of my precious time with my dear family... The only thing I cannot accept is a non clean unit. And then again, you call right away and have it fixed. And don't spend your time hoping to get compensation........ By the way, I am curious, those $$$$ compensations, are we paying for that with our dues ?

 

[lugnut33]

It amazes me how people tell the guy to "chill" or says "so what things happen" and in general give DVC a break on just about everything or make excuses for them no matter what. I wonder if they would be so forgiving if some of these things happened to them on their long planned and expensive family vacation...smjj

You have mis-read or mis-interpreted what has been stated. I think what most people have a problem with is her complaining about not getting a check quickly. It's like looking a gift horse in the mouth (now that's an old outdated expression, maybe it should be changed to, It's like looking for scratches on the outside case of a free Apple laptop.).

Also, I think DVC needs to stop this split dining plan stuff, it's just not working and causing wayy too many problems.

 

[smjj]

You have mis-read or mis-interpreted what has been stated. I think what most people have a problem with is her complaining about not getting a check quickly. It's like looking a gift horse in the mouth (now that's an old outdated expression, maybe it should be changed to, It's like looking for scratches on the outside case of a free Apple laptop.).

Also, I think DVC needs to stop this split dining plan stuff, it's just not working and causing wayy too many problems.

Your right I was reading this thread and I had just read another thread about VWL and the ongoing one about BLT. My reply was really about problems like this and with DVC mousekeeping and maintenance as a whole and I should have made that more clear...smjj

 

[ilovediznee]

I take offense that people seem to say I am whining about this. I am not. I was just frustrated I was told one thing and then find out later that it wasn't explained to me correctly. I am grateful and unfortunately we love this resort so that is why we stayed there again. Will I stay there again next year - probably not anytime soon.

As far as the specific problems, we had segmented dining which did not work. Every day I went to the front desk and got a print out of our meals, snack credits, etc. and would take it with us. Four times at meals they said we had no dining plan attached to the card and over four times no snacks. We literally went from the front desk at Kidani, walked across to their gift shop and they swiped our card and it said we didn't have any snacks. When we left Saturday, I had 28 different room cards they had given us because of all the issues!

We were in the room on Tues and maintenance came by to say that they were upgrading the TV's and would we allow them to come in. We did - they upgraded ours in the King bedroom and the other bedroom and then the family room. The Family Room one didn't want to work. They said they would be back later that day. No one came Tuesday or Wednesday. I called Wed and they said that no problem was reported by the guys who were doing the upgrades and they would send someone. Again no one came. By Thursday night I went down to the front desk and they called. Once again they said they didn't know anything about it but would send someone. They came and it was finally fixed.

Doing the wash on Tuesday we selected Cold for the wash water. It was burning hot and almost burned my hand. It was also making noises. We reported it and someone came, but not for two days - hence lots of wash.

I stayed during this trip at two other DVC resorts on points and segmented dining and had no issues. Unfortunately this resort tends to have issues and I love it and the atmosphere but the 28 keys and the issues with things not getting fixed for days has put a bad taste in my mouth.

Thank you for the responses and please know that I am just frustrated but better today. I did not ask for a single dime from them, I was reporting it so things could be fixed. The manager said that because of all these issues he wanted to compensate us for the inconveniences, especially the TV's not working and children wanting to watch TV. I told him that when I get my survery that I will mention how helpful he was and the front desk staff. My main goal was to have these issues fixed for future tenants and for us to have the desire to come back.

To answer the question on a post - Refunding points I was told is never an option. The manager said the only thing he could do would be to compensate us for some of our dining plan expense.

 

[dizzneebabe]

Sorry you had another bad experience there. We love AKV and at least it's nice to hear the management was helpful.

28 keys???? Just curious...how many segmented days of dining did you have????

 

[ilovediznee]

2 days!!!!!! Couldn't believe it. Cards wouldn't work for dining or to open our door.......

 

[BEASLYBOO]

So in the end if I understand you correctly what you're saying is that due to the segmented stay your DDP didn't work and you had to lay out additional cash to eat? If that's the case you are most entitled to a timely refund of those charges.

However, if your are waiting for a cash refund for issues with your villa booked on points, then I would patiently wait for compensation since it didn't cost you anything other than points, and baring all of the problems, you still occupied the villa! You didn't have to go and book and pay for a hotel!

I personally would be frustrated with the refund taking excess time if I had put out extra unplanned cash for something I had already paid for and was prevented from using.

Also, slightly off topic, has it not been a documented issue at AKV that the washer cold and hot water were installed incorrectly and actually reversed? Please correct me if I'm wrong!

 

[cvjw]

2 days!!!!!! Couldn't believe it. Cards wouldn't work for dining or to open our door.......

We had 42 different keys for 6 nights - talk about confusing. We finally figured out that only 1 of our keys worked for the dining plan. It was a pain to have 7 people, and only 1 key that we could use for meals and snacks. We did that for 3 nights though, just to not have to go to the front desk again. I would never again have a segmented dining reservation at Kidani Village - it just doesn't work there.

 

[twinklebug]

We had 42 different keys for 6 nights - talk about confusing. We finally figured out that only 1 of our keys worked for the dining plan. It was a pain to have 7 people, and only 1 key that we could use for meals and snacks. We did that for 3 nights though, just to not have to go to the front desk again. I would never again have a segmented dining reservation at Kidani Village - it just doesn't work there.

Kidani has the same computer system the other resorts have. Doesn't matter which resort you had done this at, it's all in the software. Now there may be a way to tie everything together some desk managers know that others don't.

What it comes down to is:
* Disney's IT staff needs to apply an upgrade to fix the segmenting issue asap (this I'm sure they know and are working on it)

and

* All Front Desk staff at DVC resorts need to be trained how to work around issues that are in the system and are not anticipated to be fixed in the short term. Looks to me like they thought reprinting keys would fix the way the information was stored in and interpreted from the database. They wasted time and resources on that as well as earning low marks from you on service.

 

[daisyduck123]

Also, I think DVC needs to stop this split dining plan stuff, it's just not working and causing wayy too many problems.

ITA.

Just returned last month from 10 days at AKV/BCV. I never even considered doing a segmented stay for the DDP (and my family has used the DDP many times). Sounds like a nightmare in every direction.

 

[SamSam]

Also, slightly off topic, has it not been a documented issue at AKV that the washer cold and hot water were installed incorrectly and actually reversed? Please correct me if I'm wrong!

Yes, the hot/cold issue has been discussed several times. I thought AKV maintenance would have fixed all the hook ups by now. I know it's something I'll definitely be watching for during our next stay.

 

[cvjw]

Kidani has the same computer system the other resorts have. Doesn't matter which resort you had done this at, it's all in the software. Now there may be a way to tie everything together some desk managers know that others don't.

We stayed at BWV and BLT in the week prior to our stay at KV, and had segmented reservations with the dining plan at both other resorts. Never had to change keys or check in or out at BWV or BLT. The only problem resort was at KV. The manager at KV said they have a different computer system than other resorts - after I told them about our problem-free segmented stays at the 2 other resorts. That is why we had 42 different keys - we kept having to check in and out, had to get different keys when our dining plan changed, and get different keys when the ones issued didn't work for dining.

 

[twinklebug]

We stayed at BWV and BLT in the week prior to our stay at KV, and had segmented reservations with the dining plan at both other resorts. Never had to change keys or check in or out at BWV or BLT. The only problem resort was at KV. The manager at KV said they have a different computer system than other resorts - after I told them about our problem-free segmented stays at the 2 other resorts. That is why we had 42 different keys - we kept having to check in and out, had to get different keys when our dining plan changed, and get different keys when the ones issued didn't work for dining.

That's interesting. Maybe they were considering upgrading the software to a different version of the same (can't picture them going with a 3rd party setup). I'll have to take note and ask questions/compare when we check into BWV & Kidani. I've found people like talking about the software they use (& problems with it) when they find out they have a listener.

 

[cvjw]

That's interesting. Maybe they were considering upgrading the software to a different version of the same (can't picture them going with a 3rd party setup). I'll have to take note and ask questions/compare when we check into BWV & Kidani. I've found people like talking about the software they use (& problems with it) when they find out they have a listener.

Hope you have better luck with your upcoming KV stay than we did! We still love KV, it's one of our favorite DVC resorts - just no segmented dining plans there for us anymore!

 

[lugnut33]

I take offense that people seem to say I am whining about this. I am not. I was just frustrated I was told one thing and then find out later that it wasn't explained to me correctly. I am grateful and unfortunately we love this resort so that is why we stayed there again. Will I stay there again next year - probably not anytime soon.

As far as the specific problems, we had segmented dining which did not work. Every day I went to the front desk and got a print out of our meals, snack credits, etc. and would take it with us. Four times at meals they said we had no dining plan attached to the card and over four times no snacks. We literally went from the front desk at Kidani, walked across to their gift shop and they swiped our card and it said we didn't have any snacks. When we left Saturday, I had 28 different room cards they had given us because of all the issues!

We were in the room on Tues and maintenance came by to say that they were upgrading the TV's and would we allow them to come in. We did - they upgraded ours in the King bedroom and the other bedroom and then the family room. The Family Room one didn't want to work. They said they would be back later that day. No one came Tuesday or Wednesday. I called Wed and they said that no problem was reported by the guys who were doing the upgrades and they would send someone. Again no one came. By Thursday night I went down to the front desk and they called. Once again they said they didn't know anything about it but would send someone. They came and it was finally fixed.

Doing the wash on Tuesday we selected Cold for the wash water. It was burning hot and almost burned my hand. It was also making noises. We reported it and someone came, but not for two days - hence lots of wash.

I stayed during this trip at two other DVC resorts on points and segmented dining and had no issues. Unfortunately this resort tends to have issues and I love it and the atmosphere but the 28 keys and the issues with things not getting fixed for days has put a bad taste in my mouth.

Thank you for the responses and please know that I am just frustrated but better today. I did not ask for a single dime from them, I was reporting it so things could be fixed. The manager said that because of all these issues he wanted to compensate us for the inconveniences, especially the TV's not working and children wanting to watch TV. I told him that when I get my survery that I will mention how helpful he was and the front desk staff. My main goal was to have these issues fixed for future tenants and for us to have the desire to come back.

To answer the question on a post - Refunding points I was told is never an option. The manager said the only thing he could do would be to compensate us for some of our dining plan expense.

I think everyone agrees that you ran into wayy too many problems. 28 keys is ridiculous. I'm glad they compensated you.

 

[Alexander]

I cannot believe they are even allowing this segmented dining. With all of the problems, I can see it going away pretty soon.

 

[mykidslovesdisney]

we stayed at AKV in Aug of 09. We had the DDP and our stay consisted of points-cash-points. A few days into our trip at AK ( DH and I split up w/ the DC for 2 diff C/S) Neither of our KTTW cards worked for C/S. We were informed we didn't have dining. Ahh yeah we do I just paid for it when we checked in a few days ago. The manager at Restaurous was wonderful he comped our meal -- totally not asked for. DH paid for his meal at Flame Tree. We went to guest relations and they couldn't figure it out either. Just told us go back to the resort and straighten it out. Also suggested charging any other snacks/ADR to KTTW cards.

Got back to the resort later that night and the staff stated it was due to the segmented reservations. I adv him that we have traveled this way for several years at OKW and never had a problem. His reply was - well they (OKW) does things different than they should! He had to redo our room keys and credit us for for ADR/snacks. They also gave us a corrected listing of our remaining ADR credits. Sitting down to figure it out. They shorted us a few snack credits but gave us 2 extra T/S for kids. I ended up using the T/S credits for CRT which was OOP for DD and I. It wasn't worth the hassle. On top of it all it deleted the card we had on file too. It wasn't fun -- took too much time away from the vacation. This was the only time we had problems with a trip.

We are returning in 10 days -- hoping this time goes smoother!!

 

[twinklebug]

Hope you have better luck with your upcoming KV stay than we did! We still love KV, it's one of our favorite DVC resorts - just no segmented dining plans there for us anymore!

Thanks! Our stay isn't until Christmas, but I was considering segmenting just for Christmas eve/day - watching the discussions on this issue closely.

 

[cvjw]

Thanks! Our stay isn't until Christmas, but I was considering segmenting just for Christmas eve/day - watching the discussions on this issue closely.

If that is the first portion of your stay at KV, you should be fine. Your dining plan will be loaded with your 1st set of keys. You will just have to get new keys when your dining plan is over. Our problem was that we had no DP the first night, the QSDP for the next 2 nights, and then the TSDP (regular) for the next 3 nights - for 7 people. That just overwhelmed their system. We had to continually check in and check out with each segment - that is why we had so many keys and so many problems. One segment with dining should be fine!