Speaking of opening a can of worms....
I did not mean to sound like a complainer, and truly our trip to WDW was the best trip we have had. We did talk to the front desk manager about our concerns. The 20 minute delay in turning the Paddock water play area on was really not a big deal to us. We still enjoyed the place while we were waiting.
What I do have continued concern is the life jackets. Yes, I could have brought my own floatie, and yes, I could have walked across the bridge to community hall to check one out. It was our first visit to SSR, so please forgive my ignorance for not knowing the rules. However, I do have issues with the discrepancy in policy at various resorts. Why is it that i can just grab a life jacket anytime I want at the BLT pool and the KV pool, but I have to check one out at the WL pool? And why is it that I have go out of my way to check one out at SSR?
I do plan to email member services about this. In future stays I will look into the puddle jumper for our children. Or perhaps we will get them to swim school...