Hi,
We had to split our stay at a Disney resort. We check in to the one kind of suite in AoA for 4 days and 5 in another kind - again at AoA. The first part of the booking is a package with 3 day base ticket and dining plan. The second part is a room only reservation. We were planning to do 1 Disney park during the first half of our stay and 2 during the second half since tickets are valid for 14 days from first use. When I called to inquire about fast passes, the CM told me that I can only make FPP for the first half of our trip 60 days out and since the system does not recognize me having tickets beyond the first part - I will not be able to make any FPPs - even at the 30 day mark. The CM told me she would "find out" and put me on hold and then returned to tell me the same thing. I am so disappointed. Does anyone have any experience with this and can please share? This messes up our plans/ ADRs etc.
We had to split our stay at a Disney resort. We check in to the one kind of suite in AoA for 4 days and 5 in another kind - again at AoA. The first part of the booking is a package with 3 day base ticket and dining plan. The second part is a room only reservation. We were planning to do 1 Disney park during the first half of our stay and 2 during the second half since tickets are valid for 14 days from first use. When I called to inquire about fast passes, the CM told me that I can only make FPP for the first half of our trip 60 days out and since the system does not recognize me having tickets beyond the first part - I will not be able to make any FPPs - even at the 30 day mark. The CM told me she would "find out" and put me on hold and then returned to tell me the same thing. I am so disappointed. Does anyone have any experience with this and can please share? This messes up our plans/ ADRs etc.