Is the customer service awful or would non-existent be a better term?
Spirit has decided their customers want low advertised base fares and don't care about fees, service or passenger comfort. They feel for every customer they lose more customers are around who'll fall for the low promoted price.
Spirit doesn't like passengers who try to "cheat" Spirit out of paying fees. Too many passengers cheated Spirit out of checked bag fees by bringing carryon bags so Spirit started to charge for bin bags. Too many passengers were cheating Spirit out of the fees for an overweight or second bag so Spirit lowered the maximum weight from 50-40 lbs.
Spirit has decided their customers want low advertised base fares and don't care about fees, service or passenger comfort. They feel for every customer they lose more customers are around who'll fall for the low promoted price.
Spirit doesn't like passengers who try to "cheat" Spirit out of paying fees. Too many passengers cheated Spirit out of checked bag fees by bringing carryon bags so Spirit started to charge for bin bags. Too many passengers were cheating Spirit out of the fees for an overweight or second bag so Spirit lowered the maximum weight from 50-40 lbs.
I haven't flown Spirit in about 5 years. Their customer service is TRULY AWFUL. I just don't want to subject myself to it if at all possible.
Sometimes, it's not worth it to be cheap. Sometimes, service is worth it.