Spiderman Question

[Senator Tressel]

Has anyone here been on Spiderman recently? Last time I was there, they stopped the line to bring people in group by group to take their picture. For a number of reasons, this really ticked me off and I complained to guest services. Can anyone tell me if they are still doing that? Thanks in advance!

 

[glocon]

That has never happened to us while we were there, but the last time we were there was more than a year ago.

 

[xApril]

Sometimes they do it, sometimes they don't.

 

[floridaminnie]

They did it when we were there last month.

 

[Senator Tressel]

Thanks, I'll be putting in another complaint.

 

[Metro West]

What an odd thing to do...you mean they would hold up the line to take pictures of groups of people? Who were these people? Were they already in line or showed up for the pictures?

 

[Senator Tressel]

You know that part where you are going through the newspaper "offices" part of the queue? At the end of that room, there is a room off to the right that they have a camera set up in. There is a team member blocking the entrance to the next room in the queue directing each group to go in and have their picture taken.

The biggest problem I have with this is that it is way beneath Universal to resort to this kind of cheap tactic directly interfering with a guest's attraction experience. Having your picture taken has no connection to what you've gotten in line for. Also, for a lot of the morning, Spiderman is a complete walk on. You walk right up to be loaded. But if you have ten groups getting in line right before you, you have to wait 15 seconds for each to go in an have their picture taken before you can proceed. This is costing me time. What caused me to complain to guest services was a team member physically touching me when I tried to pass without having my picture taken. I have never been so mad in a theme park in my life. I went straight to guest services and left the park.

 

[Bean786]

Yes I hate that as well. I feel so forced.

 

[bumbershoot]

You know that part where you are going through the newspaper "offices" part of the queue? At the end of that room, there is a room off to the right that they have a camera set up in. There is a team member blocking the entrance to the next room in the queue directing each group to go in and have their picture taken.

The biggest problem I have with this is that it is way beneath Universal to resort to this kind of cheap tactic directly interfering with a guest's attraction experience. Having your picture taken has no connection to what you've gotten in line for. Also, for a lot of the morning, Spiderman is a complete walk on. You walk right up to be loaded. But if you have ten groups getting in line right before you, you have to wait 15 seconds for each to go in an have their picture taken before you can proceed. This is costing me time. What caused me to complain to guest services was a team member physically touching me when I tried to pass without having my picture taken. I have never been so mad in a theme park in my life. I went straight to guest services and left the park.

Ohhh, THAT's the ride (line) photo the photo person was talking to me about. Now I get it. We've only gone in with EP so we never go by that area, I guess.

Especially with the photoconnect thing and how relatively cheap it is, I bet there are a LOT of people who want that picture. I think it's going to get worse, in your eyes, not better....

 

[cieslack]

You know that part where you are going through the newspaper "offices" part of the queue? At the end of that room, there is a room off to the right that they have a camera set up in. There is a team member blocking the entrance to the next room in the queue directing each group to go in and have their picture taken.

The biggest problem I have with this is that it is way beneath Universal to resort to this kind of cheap tactic directly interfering with a guest's attraction experience. Having your picture taken has no connection to what you've gotten in line for. Also, for a lot of the morning, Spiderman is a complete walk on. You walk right up to be loaded. But if you have ten groups getting in line right before you, you have to wait 15 seconds for each to go in an have their picture taken before you can proceed. This is costing me time. What caused me to complain to guest services was a team member physically touching me when I tried to pass without having my picture taken. I have never been so mad in a theme park in my life. I went straight to guest services and left the park.

I get the frustration, but you might want to rethink whether it was worth leaving the park. Don't sweat the small stuff. You make your complaint and you get on with the fun. I live a thousand miles from Universal. They have to throw me out at closing time...with a Flaming Moe in my hand.

 

[Metro West]

All I can say is WOW...I can't believe Universal is doing this. I agree that no team member should ever lay hands on you unless its an emergency and you did right to complain. Did they say the reason why this is happening?

 

[xApril]

I just said politely that I'd already done the photo. Of course, it stinks when there's a bunch of groups in front of you and you have to wait until you get up there. But I found that when it's slower, they usually just stand off to the side in the room and it's your choice if you want the photo.

I tried to go on the ride yesterday, but it was down so I can't comment on an updated status of this.

 

[Senator Tressel]

I get the frustration, but you might want to rethink whether it was worth leaving the park.

Just returned with my time machine. Rethought leaving the park and ended up staying. Had a great time. Thanks for the advice.

 

[saskdw]

This must only happen in the regular line, because we stay onsite and have never seen this going through the Express line.

 

[Metro West]

This must only happen in the regular line, because we stay onsite and have never seen this going through the Express line.

 

[ky07]

You know that part where you are going through the newspaper "offices" part of the queue? At the end of that room, there is a room off to the right that they have a camera set up in. There is a team member blocking the entrance to the next room in the queue directing each group to go in and have their picture taken.

The biggest problem I have with this is that it is way beneath Universal to resort to this kind of cheap tactic directly interfering with a guest's attraction experience. Having your picture taken has no connection to what you've gotten in line for. Also, for a lot of the morning, Spiderman is a complete walk on. You walk right up to be loaded. But if you have ten groups getting in line right before you, you have to wait 15 seconds for each to go in an have their picture taken before you can proceed. This is costing me time. What caused me to complain to guest services was a team member physically touching me when I tried to pass without having my picture taken. I have never been so mad in a theme park in my life. I went straight to guest services and left the park.

I don't blame you and all I can say they better not put their hands on me just to try to get me to take a pick cause I some times get very defensive when someone that's not of authority such as a police officer and can't see them keep doing this during real busy times

 

[cieslack]

Just returned with my time machine. Rethought leaving the park and ended up staying. Had a great time. Thanks for the advice.

You seem so pleasant. It's a shame you really didn't stay at the parks and brighten everyone's day with your sunshine. My point was that you were cutting off your nose to spite your face. I refuse to let a minor thing like you described ruin my day at the park, but if you'd rather storm out...Rock On!

 

[Planogirl]

I have never experienced this!

I don't have a problem with them asking if you'd like to have a picture made but there ought to be a way past and there should be no hard-sell tactics. Not good Universal, not good at all...

 

[Senator Tressel]

You seem so pleasant. It's a shame you really didn't stay at the parks and brighten everyone's day with your sunshine. My point was that you were cutting off your nose to spite your face. I refuse to let a minor thing like you described ruin my day at the park, but if you'd rather storm out...Rock On!

I guess I should have included a smilie. It was a joke about how you told me to rethink doing something that happened in the past, which is impossible. That's the joke.

 

[cieslack]

I guess I should have included a smilie. It was a joke about how you told me to rethink doing something that happened in the past, which is impossible. That's the joke.

Rethinking whether or not the proper response was to leave the park does not require a time machine, just contemplation. It in no way implies that you should relive the incident, but merely consider if the response was appropriate.