Song changed reservation-Now cant pick seats

[bg4]

I reserved/paid for tickets JFK > MCO and return and picked out seats.

Departing times changed (slightly) and my seats are gone. And now I cannot pick seats again. When I try to go to pick seats page at flysong.com it says page cannot be found.

Any help?

 

[PCFriar80]

bg4 -
You need to call Delta to "reissue" the ticket. It sounds worse than it really is.
Basically what happens, and this has happened to us on 4 itineraries, when the
schedule changes, even by a minute, the system appears to lose your seat assignments. They really don't, but until you call you will not be able to see them on line. So call 1 800 221-1212 or 1 800 323 2323 (if your a skymiles member) and ask them to "reissue" / reconfirm your seats. You should not have any problems, at least until the next schedule change. Good luck.

 

[bg4]

that was very easy - all fixed now - thank you
you were right - it looks worse than it is.

 

[debster812]

Glad it all worked out. I had to do this about 2 weeks ago. I was literally only on the phone for about 3 minutes, and we got our same seats back

 

[Arielle22]

The same thing happened to me twice! First my flight down changed and then my return flight changed. I didn't care about the time change (and 1 changed the flight # also) but I didn't want lose our seats. After years of flying with young children, dh and I are going by ourselves and managed to get exit row seats! It only took a couple of minutes on the phone. When I checked my itinerary on Song, the seats showed.

I check the flights once a week to make sure it doesn't happen again!

 

[ncbyrne]

Last January I used Skymiles for our Oct. flight on Song out of EWR (Newark). Then Song discontinued ALL EWR flights. (I only knew because I saw it posted here on the DIS). After many phone calls and lots of time wasted and completely changed itinerary dates and times, I was able to use my Skymiles to obtain a flight on Continental. Continental has changed the flight times twice and I cannot ever seem to find someone who knows what to do or how to do it. My itinerary "disappeared"! When I call any of the phone #s - Delta, Continental, or Skymiles, it takes me forever to go thru all those prompts before I get a human, and then each human tells me it's someone else, but never them, who can help me. I used to love Song, I considered them my favorite airline, but boy oh boy, this is a nightmare!