AngiTN
DIS Legend
- Joined
- Mar 7, 2011
- Messages
- 28,154
Has anyone else noticed this?
If you do a search for any stay that begins on 1/1/19 every resort will say
"This Resort is not Include in this Special Offer"
Thing is, no special offer is selected. That's what it says when you are looking at Rack Rate (Room is the option selected when searching)
You can select any of the available offers and it still says the same thing. And that is incorrect too.
There are several promos that begin on 1/1/19. It's not a blackout date for reservations.
I had to call to get a change done on our stay that checks in on 1/1 and it took escalation to 2nd level CS and took them 30 min to get the change done because of the glitch. It's not due to availability it's something else. No one could figure it out.
I do know it started about 10 days ago (maybe 2 weeks). I was tweaking our plans and using the change option and had results showing without any problems when all the sudden the next time I did a search all the results vanished and I got the above message about "This Resort is not Include in this Special Offer" and it's been that way ever since. At first I thought it was a cookie problem but nope, it's not that.
Luckily, I got our change made and am happy with our stay and don't really NEED to tweak it any more. But I always like to keep looking, you never know when you find a room that may strike you as a better choice so I check even though I'm happy with what I have. With this glitch checking is pointless
Wonder what's up, other than just a regular old glitch?
If you do a search for any stay that begins on 1/1/19 every resort will say
"This Resort is not Include in this Special Offer"
Thing is, no special offer is selected. That's what it says when you are looking at Rack Rate (Room is the option selected when searching)
You can select any of the available offers and it still says the same thing. And that is incorrect too.
There are several promos that begin on 1/1/19. It's not a blackout date for reservations.
I had to call to get a change done on our stay that checks in on 1/1 and it took escalation to 2nd level CS and took them 30 min to get the change done because of the glitch. It's not due to availability it's something else. No one could figure it out.
I do know it started about 10 days ago (maybe 2 weeks). I was tweaking our plans and using the change option and had results showing without any problems when all the sudden the next time I did a search all the results vanished and I got the above message about "This Resort is not Include in this Special Offer" and it's been that way ever since. At first I thought it was a cookie problem but nope, it's not that.
Luckily, I got our change made and am happy with our stay and don't really NEED to tweak it any more. But I always like to keep looking, you never know when you find a room that may strike you as a better choice so I check even though I'm happy with what I have. With this glitch checking is pointless
Wonder what's up, other than just a regular old glitch?
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