So mad, Canadian Ticket issue

[Raimiette]

Hi Guys,

I'm wondering if anyone else has had this issue and can lend some assistance. I purchased the Canadian tickets back in 2017 for a trip this November (Nov 10-18). The tickets WERE (important distinction lol) linked to my disney experience account as of yesterday but, of course, today when I go to book my fast passes it is no longer there.

Not only that but I am unable to link it as an error keeps coming up simply vaguely telling me an error has occurred and the tickets cannot be linked.

I am so frustrated and angry. I need to book those dumb fast passes. Has this happened to anyone else?

 

[DWillowBay]

No, but I'd call so that they can 'find' and address your needs.

 

[Raimiette]

I really would prefer not to have to call them and stay on hold for an hour racking up massive long distance. I have sent them an e-mail but that's probably going to take a while so I thought I'd just see if anyone had any insight while waiting.

 

[msalem]

system is down atm......2 hour wait on phone, i'm an hour in

 

[Alison S]

The website is not working correctly for anyone. My tickets have also disappeared.

 

[Raimiette]

So I managed to find a toll free number on these boards and I did call them. Apparently there is a system outage this morning due to "enhancements to improve your experience" (OMG lol) so they know about the issues and they should be resolved this morning.

I remain unhappy lol. I hope I can manage to get Slinky after all this.

 

[goofyintoronto]

So I managed to find a toll free number on these boards and I did call them. Apparently there is a system outage this morning due to "enhancements to improve your experience" (OMG lol) so they know about the issues and they should be resolved this morning.

I remain unhappy lol. I hope I can manage to get Slinky after all this.

You found a toll free number??? Can you share please? Im Canadian and would appreciate the number very much!

 

[Raimiette]

You found a toll free number??? Can you share please? Im Canadian and would appreciate the number very much!

Sure, no problem. The toll free number is 1-888-870-9173. It goes directly to an automated system for tickets but you can transfer to wherever you want from it.

 

[goofyintoronto]

Sure, no problem. The toll free number is 1-888-870-9173. It goes directly to an automated system for tickets but you can transfer to wherever you want from it.

Awesome, thank you!