I'm pretty irritated with Verizon myself. I have had them for 13 years and never had a problem with them until my recent phone. I'm not a high tech person. I bought a car in October of 2010 that had sync, so I thought it would be good to get a phone with bluetooth capabilities so I could use the sync. That way, I could be 100% hands free with my daughter in the car.
So I go to Verizon and tell them my situation. I was up for a free phone as I had had the same phone for 5 years. Anyway, they wanted me to get a smartphone, but that's really not for me. I don't need anything more than a phone that can make a receive phone calls and can text from time to time. I tell them that and they show me 3 phones that they have that are not smartphones but just make and receive calls and have texting capabilities.
At least, they said that it could make and receive calls. I have been into Verizon multiple times in the past year because my phone will randomly stop working. It will freeze up so I cannot answer it. It will just keep ringing and ringing and I can't do anything to stop it - can't answer, can't silence. Same thing happens with texting. Sometimes it will lock itself so I can't make a call. It's rather ridiculous. So, as I said, I have been in there multiple times, but they can't really locate the problem. They have, however, told me that they have had multiple complaints with the phone that I have
I have tried to get a different phone, but anytime I try, they remind me that I am not due for an upgrade, so it will cost at least $200 to replace it. Now, can we afford that? Sure. However, at this point, I am so irritated that I don't want to give them a dime of my money to replace a phone that they should be willing to replace because it doesn't freaking work! So I'm pretty much cutting off my nose to spite my face and not getting a new phone.