Snacks not being sold to those not on the DDP

[danikoski]

I just read that a person was denied purchasing a snack size portion of chicken fried rice at Yak and Yeti because they were not using DDP credits and wanted to use cash instead. That seemed very odd to me, but others commented that they've encountered similar situations. I was just wondering if anyone here has had this happen, or if they've heard of a new policy from Disney?

 

[NYCgrrl]

Doesn’t sound reasonable to me but is this a menu item? If so, I can think of no reason to deny guests with cash. Only possibility that comes to mind is a temporary register malfunction.

 

[danikoski]

Doesn’t sound reasonable to me but is this a menu item? If so, I can think of no reason to deny guests with cash. Only possibility that comes to mind is a temporary register malfunction.

It was a normal menu item from Yak and Yeti QS. Chicken fried rice. I can see it on the menu on the app as a side for $7.99. I would have blown it off as just someone getting an inexperienced CM, but then other people commented they had experienced similar at other Quick Service locations. Kind of odd.

 

[loves to dive]

I had it there in April and paid cash for it. I have never had it (or other things) denied to me but I have seen notices on the registers that they would only take CC or mb's and not cash, or cash and not CCs, or not wrist GCs but regular GCs which can be swiped, etc. Sometimes the registers just act wonky, especially after a bad storm. By the way, just so people know. If you have one of the wrist GCs and the registers are being wonky and they can't scan them, they can type in the code on the card and you can use it. Not a lot of CMs know this so will tell you they can't. They can. I learned this after a really nasty storm in Epcot during a festival one year. It actually took one CM who knew it and looked it up in a book to let me know. After that I told the CMs at booths and the next day, the registers were still acting up but all the CMs knew.

 

[NYCgrrl]

It was a normal menu item from Yak and Yeti QS. Chicken fried rice. I can see it on the menu on the app as a side for $7.99. I would have blown it off as just someone getting an inexperienced CM, but then other people commented they had experienced similar at other Quick Service locations. Kind of odd.

So it’s on the menu, is accepted as a snack for the DP but the cashiers won’t take cash for the item.
Curiouser and curiouser and I truly don’t understand the logic but will be interested in hearing other guests’ experience.

 

[LKing]

Why wouldn't they want ?

or not wrist GCs but regular GCs which can be swiped

What are wrist GC? I am planning a trip to WDW. At Disneyland, I use Disney gift cards that are stored digitally in my Google wallet. Would that be okay?

 

[Grumpy by Birth]

What are wrist GC?

 

[LKing]

Thanks for the image. I've never seen those before. Maybe we don't have them in California.

How do they work differently than a physical GC that needs to be scanned or a digital GC with a bar code?

 

[Marrila]

Thanks for the image. I've never seen those before. Maybe we don't have them in California.

How do they work differently than a physical GC that needs to be scanned or a digital GC with a bar code?

There is a bar code on the back of the oval shaped tag.

 

[nursejackie]

If I eat and Yak and Yeti I have two sides as my main meal - chicken fried rice and 2 spring rolls I have never used the dining plan and never been denied it.

 

[Simba's Mom]

At first my Irish temper started flaring, but then the explanations here made me feel better. I've had times when Visa Rewards cards weren't accepted, times when only cash was accepted (take That, DDP participants), times when my gift card wouldn't read, all examples of, like someone said, registers being "wonky"

 

[Figment Mom]

We need more information. Were they ordering other things as well or just the snack?

 

[danikoski]

I'm beginning to think that it's a CM/customer semantics/communication issue. So on the website, and probably on the register, the rice specifically is listed as a side. However on the DDP it's a snack. The person tried to order it as a "snack" and was told they couldn't order it as a "snack" without the DDP. The person noted they wanted to pay cash and were told they could not order the snack with cash.

However, it has happened to other people, so that's kind of interesting...

 

[purple figment]

What are wrist GC?

Wrist GCs are convenient at places like the food booths at the various festivals because you don't need to pull out your phone. We've purchased them at Epcot and once at one of the water parks. They can be used at any location that accepts Disney GCs. We've used them at stores and counter service as well as at the food booths at both DW and DL.

 

[focusondisney]

However, it has happened to other people, so that's kind of interesting...

Nah, I’m sure it was some type of miscommunication, probably something along the lines you mentioned. Or the register issue. Especially for an item listed on the menu with a price attached. In over 30 years of going to WDW I’ve never seen or heard of any menu item that was a dining plan exclusive & couldn’t be purchased for cash. There have been some AP exclusives items, but never dining plan.

OP, what site did you read this report on?

 

[danikoski]

Nah, I’m sure it was some type of miscommunication, probably something along the lines you mentioned. Or the register issue. Especially for an item listed on the menu with a price attached. In over 30 years of going to WDW I’ve never seen or heard of any menu item that was a dining plan exclusive & couldn’t be purchased for cash. There have been some AP exclusives items, but never dining plan.

OP, what site did you read this report on?

It was on a Walt Disney World Tips and Tricks page on Facebook, which usually has pretty honest discussion. Like I said, I initially thought it was a one off, but apparently others have had similar issues with snacks/sides.

 

[Brian Noble]

What are the odds that Disney, as a matter of policy, does not want your money?

 

[PattnFmly]

I too got this "side" of chicken fried rice and an order of egg rolls on our April trip. You did have to go to specific registers that day if you had cash, credit etc. I was paying with my magic band and had no issues.

 

[dvczerfs]

Nah, I’m sure it was some type of miscommunication, probably something along the lines you mentioned. Or the register issue. Especially for an item listed on the menu with a price attached. In over 30 years of going to WDW I’ve never seen or heard of any menu item that was a dining plan exclusive & couldn’t be purchased for cash. There have been some AP exclusives items, but never dining plan.

OP, what site did you read this report on?

Nah, I’m sure it was some type of miscommunication, probably something along the lines you mentioned. Or the register issue. Especially for an item listed on the menu with a price attached. In over 30 years of going to WDW I’ve never seen or heard of any menu item that was a dining plan exclusive & couldn’t be purchased for cash. There have been some AP exclusives items, but never dining plan.

OP, what site did you read this report on?

i agree, has to be a misunderstanding. The only other thing I could think of is Yak is a third party restaurant owned by Landrys and sometimes they have different policies but it had a price on it.

 

[LKing]

Yak is a third party restaurant owned by Landrys and sometimes they have different policies but it had a price on it.

I didn't know this. Can you use Landry's GC at Yak?