Slightly negative..with positive overtones

[jwaltaz]

Some weeks ago I was lambasted for the concern I expressed about the withdrawal of the enterainment book meal deal coupon.

It was made quite clear to me that it is inappropriate to only contribute negative comments to this forum. I felt duly put in my place! Well Done Phantom! However the problem I have is that although I hover on this site daily lapping up all the excellent advice that will undoubtedly make my vacation so much better I am actually (despite being a regular visitor to UO since 1999) rather shy to proffer an opinion.

Occasionally I get rather het up and need to have a moan. That does not mean that I do not value this forum nor does it mean that I am anything other than very excited about our visit in July.

BUT, ( you knew it was coming didn't you) today is one of those (rare) moans - SORRY. In a nutshell I am rather frustrated by communications with UO. When I tried to speak to them about the coupon issue by telephone I continually got through to voice mail and my call was not returned. It was suggested to me that email was a better option from the UK because of international dialling codes/ time differences etc.

I want to establish the cost of upgrading my current five day passes to annual passes. So I have emailed the online store help facility. I have received two emails now telling me that 'online store representative' should be contacted by telephone. Is this not a contradiction in terms?

Can someone help /advise?

Yours positively,

Joanne

 

[lindalinda]

This sounds like a job for Phamton!

 

[phamton]

If you want to upgrade to the Power pass, it will cost you $20 plus tax. If you want to upgrade to the preferred annual pass it will cost $80 plus tax. You can't upgrade any free 5 day child's tickets though as they have no value.

You can't upgrade using the Beall's coupon. So if you upgrade it will be to the one year annual pass. If you want the Beall's two year deal, you will have to get a refund on your other tickets and purchase the two year deal. Or you can do what Macraven did as she posted in another thread: she bought the Beall's AP and then is going to get a refund on her $99 tickets. The Beall's two year deal is the same price as a Preferred annual pass so it would end up costing you $80 more.

All this can be done at the parks since you are going in a month. If you do it at the parks at Guest service, you won't have to bother buying the AP first and getting a refund. It can all be done in one transaction and will only cost you an extra $80 plus tax. It would be easier than trying to do this via email or by phone.

I am sorry if I offended you earlier. This board was bombarded with people who never post here just coming to complain about the meal deal. Very few of them came back to praise Universal when they reversed their decision and started honoring them.

I am glad that you decided to stick around. We'll be here to share in your excitement about your upcoming trip.

 

[macraven]

i did buy the bealls promo 2 year pap today thru the phone line to universal.

and i was told once i bought it and had the confirmation number i should call back to request the refund of my 5 day pass i bought in january.

it took less than 3 minutes to buy the pap on line.



i called universal back then, they voided my january purchase and then credited me on my universal mc the $99 plus tax.


easy as pie,
how sweet can it get.

there was no confusion or lengthy conversation when i called universal.

me: can i get a credit back if i return my 5 day pass and buy the pap
UO: yes you can. call back wiht the conf # of the pap order. we can void your last sale and credit your cc.


um, that was about it on the first phone call i made.
second one i had to give the conf # from todays sale for the pap.

 

[jwaltaz]

Thank you very much indeed for your advice - as always most appreciated