meryll83 said:
Has anyone ever been lucky enough to get a free upgrade?
In what situations does this happen?
Yes, I have been upgraded 5 times:
- once when our connecting flight (same airline) was late getting in and they only had a few seats (dotted around Business Class) to put us in. That was on AA (NYC to LON)
- once when we had problems parking at LHR (long story - couldn't find the suposedly "on-site" car park that we had booked on Boxing Day... turned out it was actually off-site and no signs to it... we had been sent no directions and the car park booking company's helpline was closed). We checked in late for our Virgin LHR-LAX flight and got upgraded from Economy to Upper Class.
- once when we were amongst the last to check-in for a British Airways flight from DEN-LGW. The flight was very full. Again, upgraded from economy to Club World.
- TWICE (once each way) when flying LHR-LAX-LHR over the Christmas holidays on United Airlines. Were booked in Business Class and upgraded to First Class each way.
The common theme with all our upgrades were that the flights were COMPLETELY full. When we were upgraded from economy to Business Class it was because we were amongst the last to check-in: they had no or VERY few seats in economy and put us in Business Class. When we were upgraded from Business Class to First Class, the plane was completely full and there were few people who were in paid business class (i.e. they had used airmiles to buy their tickets or to upgrade): they had to move some people into First to make room in the other classes, so they moved the people who had paid the most.
meryll83 said:
A friend of mine worked in Spain for a year once told me that when she dressed smart (business style clothing) she would often get upgraded for free. However, I don't want to be stuck in stuffy clothes on a long flight if it's not gonna happen.
It is supposed to help: not necessarily "business style clothing" (i.e. not suit, shirt and tie), but "smart casual" (i.e. troussers or smart jeans and a casual top). Anyone wearing ripped jeans or a shell suit, scruffy trainners and an ManU shirt is not likely to get upgraded...
Just about all of the times we have been upgraded, either both of us or at least my husband have been dressed in jeans. Neither of us were scruffy, but we weren't smart either... We were picked out of the economy line for the DEN-LGW upgrade (we were coming pack from skiing, so in jeans and ski jackets): it was nothing to do with our dress, but may have had something to do with my conscious efforts to make eye-contact with staff and smile...
meryll83 said:
Are you supposed to just ask at check-in? I'd feel cheeky!
Also would probably remove any chance of you getting an upgrade altogether. Apparently it is very common for people to request free upgrades (often the biggest reason why - although not always the truth - is that the passengers are on "honeymoon"). Because it is so common, airline staff tend to feel frustrated and annoyed. So you are not likely to get a warm response and they may well mark your travel record "NSFU" (Not Suitable For Upgrade).
People with children travelling with them rarely ever get upgrades (it does happen, but hardly ever).
Generally people travelling alone have a better chance (since they are easy to upgrade and reseat), BUT husband and I have had most of our luck whilst travelling together (in our late 20s onwards).
People who are very frequent fliers with the airline that they are travelling with will generally have more chance of being upgraded (since the airline sees them as a regular/loyal customer).
To get a a free upgrade your flight probably needs to be completely full in economy (but have space in the higher classes). You need to check-in as late as possible, However this is also VERY risky: you may end up being bumped from your flight (i.e. no seats left at all) or your party could be split up throughout the cabin (because all of the seats together have been assigned to passengers checking in before you). These days most people would rather use Online Check-in to gaurantee good seats together, rather than taking the risk of a very small possibility that they will be upgraded.
Some airlines, like Virgin, do offer paid upgrades at the airport. But you are probably paying about £200 Economy to PE and about £750 PE to UpperClass for a one way upgrade.
Boo