We L-O-V-E-D the food at Shula's. It was very, very good- I left stuffed. Our service left something to be desired- you are served in teams of two. Our server that greeted us, took our order, and dropped off the check was our "head" server and we thought he was a pompous a**. That's pretty much all he did- didn't serve our food, refill our water, didn't bring our cocktails, didn't check on us, didn't take the food away. His "grunt" server did that and he was kind, gracious and courteous. We were esp irritated because he took a llooonnnggg time to take our order because he was tripping over himself obliging every whim to the high roller table of 15 behind us. When those people were sat down- a good 5-8 minutes after us, I told my husband "We are never going to see our server again. That is easily a $400 tip right there." My husband thought I was joking, but then we waited a good 10+ minutes for our waiter to come back to take our order. We sat there for probably 20 minutes total just looking at each other, playing with our cocktails. So, my DH was getting more and more irritated and when the waiter finally came back my DH said something along the lines of "Gosh, looks like you are pretty busy with your big table over there. Hope you still have time to take care of us." He apologized twice and then very blandly took our order. The other server totally rocked and we slipped him an extra $20 on the side. It was our special night out, and although the food really was superior the service lacked that Disney magic.