Shoutout to Chewy

[spiders]

We’ve used Chewy for a few years now and never had an issue. However, my in laws recently lost their only cat and as a result, cancelled future orders with the reason being the cat died. Chewy sent them a card and a dozen roses. I thought that was a very nice and unexpected thing for them to do.

 

[low-key]

We’ve used Chewy for a few years now and never had an issue. However, my in laws recently lost their only cat and as a result, cancelled future orders with the reason being the cat died. Chewy sent them a card and a dozen roses. I thought that was a very nice and unexpected thing for them to do.

very classy

 

[Kittyblue]

I love Chewy. When my friend lost her dog they did the same for her.

 

[brockash]

I will say I've just used them for the 1st time and they've left a great first impression as their customer service seems great. I had some issues due to not great military vet., but chewy has called me twice, leaving detailed instructions on how to fix my situation etc...very personalized to me.

I have a feeling we'll be using them a lot in the future. As I get older I have such a greater appreciation for companies/businesses that value good and genuine customer service and have shorter and shorter tolerance for those who don't.

 

[Drewsdad]

They did the same to my friend when her dog passed. She had just gotten a new shipment of food. She called to return it, they told her to donate it to a dog shelter, then they sent the flowers on top of that. Very top notch!

 

[prairie_girl]

Chewy says hi

 

[prairie_girl]

Can someone post the reminder on how to make sure the pics aren’t flipped when posted please?

 

[ArielRae]

Can someone post the reminder on how to make sure the pics aren’t flipped when posted please?

Just crop the photo a little and it will post correctly.

 

[easyas123]

I've been using them for a few years, and with the very few issues I've had their customer services has been Top Notch 100% of the time.

 

[Pea-n-Me]

Sounds like they go above and beyond. Good to know.

 

[jennyq87]

They really are the best. They sent us a card when our little guy passed. I kept it.