should I call them back??

[HelenePA]

I had 2 rooms booked under one reservation number using "the code", I called today to cancel one of them, my grandmother passed away she wont be going we dont need the extra room... SOOOOO its harder than just a click of the mouse to get rid of the room it seems... first time I called talked for about 5 min told them what I needed to do blah blah blah... them put me on hold... sooo I wait and wait and wait... 20 (i'm not kidding) minutes go by... I get disconnected So I call back... I get another person... tell them I just called blah blah blah... she's like who all is in your party.. they didn't cancel who I needed them to cancel.. DH was missing so she put him back in the system... meanwhile... DH answers the house phone (I called from the cell) its Disney calling me back so now i'm on with 2 people from disney one on each ear I get off with the 2nd person I called.. I go back to the one who had me on hold she tells me its gonna be awhile they'll call me back when its all straightened out... sooo its been about 6 hours now... do I wait for a call back??? or Call them back?? Lesson of the day.....

if anyone is going to book two rooms to book them under different reservations numbers just incase

 

[*Robin*]

I don't know about calling back, I just wanted to say I'm so sorry about your Grandmother.

Mine took me on my first trip to Disney in the early 70's...I'd do anything to be able to treat her to a trip today!!

 

[safetymom]

I would call them back. I am sorry for your loss.

 

[HelenePA]

well I called back... another 20 minutes on hold... and they are still "working" on it...

 

[Vickie46]

I am so sorry about your Grandmother.. I just lossed mine too.. Its hard I know.. I miss her.. Mine went to Disney with us too years ago...

 

[HelenePA]

Well after 4 phone calls its done... last night they told me what the total was that I still needed to pay... seemed low... go check the disney site... and DH was again missing from the reservation... geesh... so I got a new total ballance.. slightly higher LOL but its done! One less thing to worry about.. These last few weeks have been like a dream... none of this seams real yet

 

[Liz]

I'm sorry about the loss of your Grandmother. I hope your family has a magical first trip to WDW and glad everything got straightened out.