Self Extenders

[spiceycat]

what the other timeshares that had this problem - $50 per hour late check out time. that is $50 per HOUR not day.

I really think Disney needs to look at that. this feed would be paid by DVC member and guest alike.

my problem has been people who crashed the place. If they would only call housekeeping immediately after there child or friend - splited the orange juice.

but they won't on the basic that they will be charged. they won't. DVC doesn't charge for stuff like that. but to leave it and expect the maid to be able to clean it up later is not being reponsibility.

stains are harder to get up once allowed to set.

 

[Doctor P]

If they can't evict, can they relocate?

My understanding is no. In our case, we were given accomodations substandard to what we reserved. It was miserable. It ended up OK at the end of the week when we got a different manager who was horrified at our experience (didn't ***** and moan, just gave an honest answer to the question "how was your stay" when we were checking out. We got comped one night at the full package rate (about $500 for the four of us together) which was more than fair compensation in our opinion given where we ended up, etc.

 

[dianeschlicht]

If Florida law says that Disney can't evict and can only charge-we're stuck with that. For many people the charge is worth it for the extra convenience of having another day. Unless WDW makes that charge actually punitive-more than the cost for a regular night's stay, people will continue to self-extend.

I agree. I can't imagine anyone being so rude as to do this. ESPECIALLY in a DVC resort, where they are usually at 100% occupancy most of the time.

How rude! We did have something similar happen once at OKW, but we did get a room. We were given our keys and villa number, but when we opened the door, the kitchen towel was dropped in a heap on the little shelf by the door. I thought this was unusual, and then when we got in the master, there was a suitcase on the bed! Some of the fresh towels had been used also. We went right back down to the desk. The person at the desk said "he promised he would be out"! Not sure what that meant, but they had to find us a different room. This was obviously someone who had "checked out" and decided to stay a bit longer, because the room had already been made up. Of course, he had re-used part of it, so that was no good!

 

[salmoneous]

We had this happen at another resort in Florida a few years ago and were told that Florida law does not allow a paying guest to be evicted even if someone else has a reservation for the room.

You were incorrectly informed. Florida has some of the most pro-innkeeper laws in the country. They are not only allowed to evict guests staying past a reservation, the law specifically allows local law enforcement to enforce the eviction.

However, I don't know if innkeeper laws apply to guests staying at DVC on points. That may fall under some other part of the law.

 

[Mississippian]

We were given our keys and villa number, but when we opened the door, the kitchen towel was dropped in a heap on the little shelf by the door. I thought this was unusual, and then when we got in the master, there was a suitcase on the bed! Some of the fresh towels had been used also. We went right back down to the desk. The person at the desk said "he promised he would be out"! Not sure what that meant, but they had to find us a different room. This was obviously someone who had "checked out" and decided to stay a bit longer, because the room had already been made up. Of course, he had re-used part of it, so that was no good!

Don't you wish you had quietly placed his suitcase underneath the bed?

 

[Doctor P]

You were incorrectly informed. Florida has some of the most pro-innkeeper laws in the country. They are not only allowed to evict guests staying past a reservation, the law specifically allows local law enforcement to enforce the eviction.

However, I don't know if innkeeper laws apply to guests staying at DVC on points. That may fall under some other part of the law.

That's very possible. All I am relating is what we were told and was confirmed by all of the management at the time.

Addendum: I looked up the law and various legal commentaries. In fact, we are both right. The law provides that an innkeeper can evict in Florida, but they must give prior notice (orally or in writing) and are supposed to use law enforcement to do a formal eviction. Bottom line is that this can take some time, especially when you have a guest waiting. But, the law IS on the innkeeper's side, so the managers' misinformed me at that time. Thanks for the correction.

 

[fishermouse]

Hey
Lets get together and all call the SSR manager that was on duty that day and complain all at the same time.
Do you know who the manager was?

You can't blame the mgr on duty, this poor Cm is trying to do his/her job if aguest refuses to leave it can get pretty ugly. Part of a managers job is avoid ugly situations. The fault here lies with the inconsiderate member, no matter what the policy even if enforced, many pepole can handle being charged an extra nights points, they should charge rack rate no exceptions. Even this however does not help someone in the OP's position, I don't know what other recours DVC has legally, maybe a list should be made of offenders and in the future be sure to make them wait as long as possible for the most undesirable room available. Of course they would complain the loudest about the poor service. In my world they could just toss them and their bags out on RT 4, but we can't do that.

 

[Snookies]

what the other timeshares that had this problem - $50 per hour late check out time. that is $50 per HOUR not day.

I really think Disney needs to look at that. this feed would be paid by DVC member and guest alike.

my problem has been people who crashed the place. If they would only call housekeeping immediately after there child or friend - splited the orange juice.

but they won't on the basic that they will be charged. they won't. DVC doesn't charge for stuff like that. but to leave it and expect the maid to be able to clean it up later is not being reponsibility.

stains are harder to get up once allowed to set.

I like your suggestions. I would suggest a minimum of $50/hour or 12 points/hour in these situations. A similar cleaning fee could be charged if the unit has already been cleaned and the departing party has reused it, necessitating another cleaning. How about the same fee that is assessed for smoking in a unit? I'm tempted to suggest the same could apply if the place is really trashed, but that brings us to a slippery slope..."One person's trash is another...

My understanding is no. In our case, we were given accomodations substandard to what we reserved. It was miserable. It ended up OK at the end of the week when we got a different manager who was horrified at our experience (didn't ***** and moan, just gave an honest answer to the question "how was your stay" when we were checking out. We got comped one night at the full package rate (about $500 for the four of us together) which was more than fair compensation in our opinion given where we ended up, etc.

Doctor P, just out of curiosity, would you be willing to share more details about your case?

 

[Doctor P]

Doctor P, just out of curiosity, would you be willing to share more details about your case?

Sure. My parent, sister, and I booked a golf vacation at a major golf resort (set up very similar to the old Disney Institute in terms of accomodations). We booked a 1BR villa. When we arrived, after having reconfirmed my reservations with the resort within 24 hours of check-in, we were informed that they had no villa for us because the people from the previous week had decided to stay over and they could not evict them according to Florida law (which was a lie or it has subsequently changed or the innkeeper law didn't apply). They offered two two person tree top villas (like at Disney) instead of the 1BR villa. However, the tree top villas were in a different area of the resort (away from the golf courses), did not have dining accomodations for four people, and we felt were inferior since we had booked a family vacation for the four of us since we lived in three different areas of the country at that time and wanted to spend time with one another.

Well, they found a 1BR villa for us after much gnashing of teeth. When we got into the villa, it was in poor repair (holes in the ceiling dropping stuff onto the floor in the bathroom, a cracked sink in the bathroom that leaked out on the floor, light bulbs out). We filed the requisite paperwork to get repairs to the unit made by maintenance and left it both in the unit and brought a copy to the front desk. We followed up again a day later, and then two days later. Maintenance never even entered the unit to look at any of the problems.

We expressed concerns about this at checkout and they made the credit I spoke of. We were firm, didn't ask for anything, but expressed our disappointment in our visit. The manager on duty was apologetic and very compassionate, made us feel like valued guests, and made us feel like we would want to return to the resort if our travel plans worked out.

 

[spiceycat]

I'm tempted to suggest the same could apply if the place is really trashed, but that brings us to a slippery slope..."One person's trash is another...

no kids are going to spill things. so are adults guilty: ) but they definitely need to call housekeeping immediately not wait for the stain to set.

oh by the way I loved that housekeeper she no only let me see the problem - big stain - but told me when the room was clean!!!!

 

[spiceycat]

A similar cleaning fee could be charged if the unit has already been cleaned and the departing party has reused it, necessitating another cleaning.

this is a problem with disney getting the maid to start early to clean the rooms.

the guest is gone - so the maid enters the room. she only checks to see that the luggage is gone. (not the clothes in the drawer and fold up luggage here)

so she cleans the room and leaves.

an hour or so later - the guest who has NOT check out - comes back. Now it is definitely rude but not against DVC rules - and messes up the room.

this has happened to me fairly often - but we just left the room as is.

until Disney starts to change the key when the maid reports the room clean - this will be a problem.

right now Disney like other hotels doesn't change the key until the new guest arrives.

 

[theoarn]

I am going to diagree on on e of the statements.
This IS the managers responibility. Part of the managers job is to be the leader and put his foot up some ones a** and get the job done. The manager takes all responsibility for the operation of the hotel/motel or whatever you call it. IF he or she has to be the bad guy and get the police to drag someones bu** out to the street then that is what they have to do.
When you are in charge you can't always be the nice guy and get every one to like you.
I wasn't there and haven't heard all 3 sides of the story, but from preliminary investigation this appears to be a leadership failure.
Theo

 

[Inkmahm]

A one-night charge of points might not deter people, but I can assure you that plenty of people would be willing to check in late in exchange of a reduction in the point cost. So everybody ends up happy and the world is a better place to live for everyone!

Example: The late check-out person gets charged a 24-point fee for checking out late. The resort "pockets" half the fee to recoup costs. The other half is given to someone who has to check in late. The first guest gets a few more hours to pack. The maids get some overtime. The new guest gets a room discount. What could be better?

Have you ever noticed the line of people volunteering to be "bumped" at the airport? It because you get paid to be bumped. Make people pay for checking out late, and use the proceeds to salve the wounds of those who are injured as a result, and the system will work just fine!

No, thanks. I don't WANT points back to compensate me for getting my room late. I want MY ROOM on time, period. THAT would be better.

I manage my points well and don't need points being given back that I don't likely have a use for.

 

[JimMIA]

what the other timeshares that had this problem - $50 per hour late check out time. that is $50 per HOUR not day.

I like this idea best of what I've read here.

I don't think any of us ought to have the option of staying an extra day on points if someone is waiting for the room...period. That is just an open invitation to extending stays. Even if it's a DVC owner, I think any additional days should be cash, and at rack rate.

But I still like $50 per hour better. Disney is not anatomically constructed in a manner which would permit that becoming reality, but it is the "Year of a Million Dreams"...right?

 

[disney_fan1972]

It's so rude that people would camp out in a room that they have agreed to check out of by 11am. That said, on our check out day 8/13 we had house keeping knocking on the door at 7:30am and again at 9am which wasn't particularly polite either. I was packing while my DH took DD to the pool for one last splash. We were completely wrapped up and out of the room by 10:15am but it would have been nice to not have been rushed... especially since we had an extra case of water left over that we gave to the housekeeping staff. I think all parties need to stick to the agreement.

 

[disneymom8589]

ITA that there should be a stiff penalty assessed to a person who abuses the DVC rules. The $50 per HOUR fee (or something similar) could really be a good answer to this problem.

 

[Mississippian]

No, thanks. I don't WANT points back to compensate me for getting my room late. I want MY ROOM on time, period. THAT would be better.

I manage my points well and don't need points being given back that I don't likely have a use for.

Inkmahm,

I know YOU don't want points back to compensate you for getting your room late. But many people would LOVE to get the points, particularly if the penalty/reward curve were quite steep. Again, look at the number of people volunteering to get bumped at the airport.

Most guests check out on time. Mosts guests will get to check in on time. A few guests check out late and pay a huge penalty. A few guests, I assure you, will more than gladly check in a little late in exchage for a big point savings or dollar credit, so you won't have to.

 

[Sammie]

With the opinions some have of Disney management and other Disney guests especially nonmember ones, it is amazing how booked the rooms stay.

 

[Disneyhappy]

Gee, I had a member of our party sick and I was blasted because we had asked for our room to be rushed along if possible. It was after 5 before we got in. I'm glad it all worked out for you.

Debbie-
I remember your post and you received no bashing from me. I actually think my posts were sympathetic. When my husband came back to say the manager was placing a rush on the room, I was actually thinking of your post and was not counting on a "rush" having any impact. I will never know if the manager's "rush" got us into the room any sooner than we would have, but the gesture was nice.

 

[mikesmom]

I think the $50 an hour cash penalty would be the better way. Otherwise, you'll have somebody who can't get a 5 day ressie because the place is booked up just firgure "well, I'll make the 4 day ressie, and once I'm there they won't kick me out, they'll just take the points". Don't say it can't happen - there is always someone who thinks about the angle and not about who they are harming.