Update
We have not heard anything back from this management company. As I said before, it is not the amount of money, it is the principle. We are very disappointed in them.
This is our story/vacation 2012.
Our vacation started out a little rough, when we arrived on the day we were supposed to get in the villa, one of the wheel bearings when out in our truck. So we got to the villa a little later than we usually do. To add to all the rest of the drama over the next few days our truck had 2 more breaks. Have to chalk it up to normal wear and tear as the truck is only 4 years old.
So anyways we got to the villa, put the key in the door and to our surprise when the door opened there was someone elses belongings there. We phoned the management company and they couldnt believe it either. In fact by what they said on the phone it kind of sounded like they didnt believe us.
We waited for 2 hours for them to show up. They came and realized that we were not lying. Now when I said before that I know that there is still the same boss inthe background that was the first thing they did was to call him.
They scrambled around for awhile and then offered to show us 2 villas. They said the first one was only open for a couple of days but the 2nd villa, the people that were suppose to rent it had called and cancelled and so they knew that it would be open for 2 weeks. We looked at both and decided that if the second one was open for that long we might as well go there as we didn't know how long it would take to iron out the trouble at the villa we were suppose to be in. The management co. people looked around at this residence to see if everything was in order and also turned the pool heat on.
The next morning the management co. phoned and said the mix up was the fault of one of there travel agents they use, that they gave the wrong house papers to the customer and instead of that villa it should have been a villa just down the street. Sounded to us like an honest mistake on the part of the
travel agent. Also they said that we could go back to the villa, that they had a cleaning crew in as we were speaking and we could move in the next day. When we questioned them on the fact that they had said we could stay where we are they said that it was impossible that it was rented out. It wasnt rented the night before but was by noon the next day.
The next problem we encountered was the pool heat or lack of. When we arrived at the villa we were suppose to rent and found the pool not to have heat so we phoned them again and they said that our contract stated that the villa was rented without pool heat. We have ALWAYS rented the villas with pool heat. So we had to go back to our e-mails (thank goodness for lap tops) and prove that in fact we had paid for pool heat.
They hummed and hawed and said that they guessed we were right but they couldnt turn it on then because it was to cold. So for the 22 days that we had paid for we had water warm enough to swim in for 11. It was so unfortunate because our daughter had accompanied us this trip and we were all looking forward to the pool. She never got to swim once.
The rest of our holiday was lovely but it sure was stressful the first few days.
We will be posting a complaint with the BBB and for sure never renting with that company again.
Can I name the management company, or is that not allowed?
