We stayed there last month and all we did was ask on check in. And we were issued with one but had to sign something saying if we didn't give it back we accepted a 30 Euro charge. They did ask had we pre requested so maybe send them an email before you go
I'm not used to it as every hotel I've ever stayed in in a major European City (London, Edinburgh, Cardiff, Venice, Paris) has had these facilities as standard.
I've no idea, haven't stayed there since they changed it to cars theming lol. They told us it was the mater area, block 20 we were in, not sure if its official name or not?
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