Rude Walmart experience

[irishbosoxfan]

My DH went to bring my mom to work and figured he'd pick up our layaway for the kids gifts and when he finally got to the register they told him he couldn't pick it up because it was only my name on the acct.

he told them he was in the system and they could verify that way and they said "no" so he said alright then just call the number listed on the acct and she will give you the acct info because she has the receipt. They said "no"

He explained to them that I don't have my license so I couldn't come up on my own and if he drove me we'd have to bring the kids and that'd ruin the surprise and basically she told him--Well I guess you won't get it then(meaning the layaway) and pretty much made him leave the line because "I have other customers"

I called and spoke to the manager who said he would authorize DH to pick up the layaway and receive an apology from the cashier---I called Dh back and DH said BUMP him because he was right there when it happened--So now I am going up there and I'm going to give them a piece of my mind

DH is ready to just let them put the layaway where the sun don't shine!

 

[Lisa loves Pooh]

That is crappy.


Dumb question though--how did you place the layaway in the first place?

I do hope you get it settled though. Would have been crappier if it was the last day leaving you without any time to try other options.

 

[BamaTigger]

thats wal-mart for ya.
The one in my town is rude and crappy too.

GET EM!!!!

 

[kdibattista]

I guess I'm not understanding what was so rude? The account wasn't in your hubby's name so I wouldn't expect them to release the layaway to him without you being there. Maybe I'm missing something??

 

[Cool-Beans]

Oh boy. Soon all the folks who take preferences in chain discount stores will show up to fight for their choice.

Why doesn't this happen with Coke and Pepsi, or McDonalds and Burger King???

I just do not get why people get all worked up about chain discount stores.

 

[Goofyluver]

I don't know why people are so angry for no reason!

 

[Toby'sFriend]

if you can get up there to give them a piece of your mind, can't you get up there to pick up your layaway?

 

[Alicnwondrln]

i usually dont this but

 

[Crankyshank]

I don't really understand the rudeness factor. It's a security feature in your best interest. I have DH's credit card info since I pay the bills, but I'm not allowed to call them and talk to them about the account if I'm not an authorized card holder.

Why didn't you just have his name put on the account in the first place?

 

[JadenLayne]

I usually agree with the posters but I don't see what was wrong here. It has always been that way with layaways and not just at Wal-mart. The person who puts the layaway up is the person who has to get it out. This is Target, Wal-mart, K-Mart, heck anywhere that I've ever dealt with. It's policy and the lady that works there has to follow store policy or she risks losing her job.

 

[Enchanted Tiki Bird]

Alright. My first response was to say, "That's what you get for shopping at Wal-Mart," because I'm very anti-Wal-mart (another topic for another thread). However, after reading your post, I really don't see the problem. Was it her attitude that was rude or the fact that she refused to do what your husband wanted? If it was the former, perhaps I can understand but it makes no sense to expect her to give other people your layaway items. That would defeat the purpose of layaway.

 

[Hannathy]

I don't think Walmart did anything wrong. That is the way it is anywhere, who evers name is on the order has to pick it up. Other wise anyone could go in give a name and pick it up. If you can go up and tell them off I think your husband owes them an apology for lying about you being unable to go there. all the "stories" people tell is one reason stores are less likely to help people out anymore.

 

[disneymom3]

if you can get up there to give them a piece of your mind, can't you get up there to pick up your layaway?

I am sorry you are frustrated but I think TF has a good point here.

 

[akhenaten]

Did you see the threads about folks stealing gift card #s and them using them when activated...
seems to me that wal mart was just making sure no one stole your lay away....and if you had a hard to get item there...you would be happy they were careful!


Carol

 

[irishbosoxfan]

He explained to them that I don't have my license so I couldn't come up on my own and if he drove me we'd have to bring the kids and that'd ruin the surprise and basically she told him--Well I guess you won't get it then(meaning the layaway) and pretty much made him leave the line because "I have other customers"

This is what some seem to be missing!
Both DH and I went up and picked out stuff to put on layaway but I was the one who gave the info needed to start the layaway--I didn't realize that he wouldn't be able to pick it up if he wasn't on the acct but then they didn't tell me he wouldn't be able and he was right there when we started it.

He asked them to call me using the number on the acct to verify and they said no---What he and I took exception to was the fact that the cashier was extremely rude in dealing with him and then after I found out the manager was right there when this was going on.

I can get back up to Walmart but only if my DH drives and if he drives me back up we have to bring the kids and it'd be hard to have the kids and the layaway in the car and the kids not see it.

 

[irishbosoxfan]

I don't think Walmart did anything wrong. That is the way it is anywhere, who evers name is on the order has to pick it up. Other wise anyone could go in give a name and pick it up. If you can go up and tell them off I think your husband owes them an apology for lying about you being unable to go there. all the "stories" people tell is one reason stores are less likely to help people out anymore.

He didn't lie--We live on post and I walk to all the stuff here on post--Walmart is off post and a ways up the road so he would have to drive me.

 

[Enchanted Tiki Bird]

Well as far as a Wal-Mart employee being rude - SHOCK! C'mon, when you choose to support companies who treat their employees like crap and pay them next to nothing, what do you expect? Royal treatment? Why not just stop shopping there and go somewhere with a higher level of service?

 

[kdibattista]

He didn't lie--We live on post and I walk to all the stuff here on post--Walmart is off post and a ways up the road so he would have to drive me.

How did you both put the items on layaway without the kids seeing them?

 

[irishbosoxfan]

That is crappy.


Dumb question though--how did you place the layaway in the first place?

I do hope you get it settled though. Would have been crappier if it was the last day leaving you without any time to try other options.

The last day is Sunday the 3rd--We figured leave it there so we don't have to try and find someplace to hide it here!--Then we had the big storm and the kids were off today and it being the weekend and the kids being home all day he figured he'd pick it up and I could stay here with them and he'd leave it in the car till they went to bed and we could smuggle it into the house.

 

[Hannathy]

So you all go to Walmart and he keeps the kids busy in the toy dept, etc. You pick up the layaway and stash it in the trunk or cover it up in the van and come back into the store and meet them. Do it at night then the car is dark and not as easy to see stuff. Buy a box of popsicles or something for them to eat on the ride home and they will be busy and not looking around.

Sorry if lying sounded harsh but I am tired of people making up stories to get their way and around rules.