Our first visit to Chefs de France started out wonderful, with the waiter being courteous and the food very delicious. However, our problem was with getting our bill and tip straightened out and being treated rudely by the manager. Here is how our visit went:
We were using the Dining Plan for the Candlelight package. Our reservation was at 3:50 for the 6:45 Candlelight Processional. We arrived 5 minutes early and waited until almost 4:15 to get seated. That was okay.
We wanted appetizers and knew they were not included on the Dining Plan, so I told the waiter upfront that we would be paying cash for the appetizers and putting that expense on the Tables in Wonderland Card for the 20% discount. He began to tell me that we could not do that. I explained to him that we were able to do that and had done so at several restaurants and thought he understood. The meal was very good, even though the time between the entree and the dessert seemed slow.
I had hoped to be in line by 6:15 for the 6:45 show and even though the walk is not that long from France to America, I have to allow twice the amount of time for my mother, who is 81 to walk.
When I gave him my cards, I reminded him of paying cash for just the appetizers, but when he brought the tickets, I noticed that the appetizers were included in with the rest and the "suggested tips of 18 and 20%" were based on all items. I knew this might create a problem, since the 18% tip is automatically figured in on TIW card when they break it out, and was trying to refigure the tip, taking the appetizer expense out. The waiter noticed this and told me there was no need to figure the tip, that I HAD to leave either the 18 or 20% tip. I knew this was wrong information--that you have an option to leave whatever tip you wanted, but seeing the time was getting short, I wrote in an 18% tip (including the appetizers) and asked him to please hurry back.
When he finally returned, he brought me an additional ticket for the appetizers with another 18% tip added in. I told him that I had already paid an 18% tip on the entire meal, and asked how he was going to remove the second tip that was added on.
He said he would talk to a manager and then never came back. I saw a manager up front and asked him about our waiter trying to straighten out a ticket and the long wait we were having. He confirmed that he knew about the problem, but another manager was working with it. When I expressed our concern over the time it was taking and the time needed for my mother to walk to it, he then told me that "perhaps I could take her piggyback" to the show.
I am sorry, but this was the last thing I needed to hear and thought it was highly unprofessional and rude of a manager. After that, the manager obviously ignored looking our way, and again we waited and waited. I stood up by my table for a minute or two, then was on my way to find someone again, when the waiter reappeared. He had done nothing to the ticket and I was telling him that it was wrong and was not about to double tip, when I was told what to tip in the first place and went along with that. I told him that we had booked at that restaurant so that we would have a seat for the show and now it was approaching 6:30 and I didn't know that my mother could make the walk in time and told him to do whatever he had to do to just get it fixed. Then another manager came out and I explained to him about the double charge, which he seemed to understand, but instead of fixing my ticket, he said he would just "pay" me from his own pocket what I had been overcharged for. And pulled out money and gave me.
I left without a ticket at all in all the hassle and we rushed to the CP and ended up with a seat, but at the back and side of the seats. IF I had had more time, I would not have left until they fixed the ticket.
I can not get over a manager telling me to take my mother piggyback!!!
We were using the Dining Plan for the Candlelight package. Our reservation was at 3:50 for the 6:45 Candlelight Processional. We arrived 5 minutes early and waited until almost 4:15 to get seated. That was okay.
We wanted appetizers and knew they were not included on the Dining Plan, so I told the waiter upfront that we would be paying cash for the appetizers and putting that expense on the Tables in Wonderland Card for the 20% discount. He began to tell me that we could not do that. I explained to him that we were able to do that and had done so at several restaurants and thought he understood. The meal was very good, even though the time between the entree and the dessert seemed slow.
I had hoped to be in line by 6:15 for the 6:45 show and even though the walk is not that long from France to America, I have to allow twice the amount of time for my mother, who is 81 to walk.
When I gave him my cards, I reminded him of paying cash for just the appetizers, but when he brought the tickets, I noticed that the appetizers were included in with the rest and the "suggested tips of 18 and 20%" were based on all items. I knew this might create a problem, since the 18% tip is automatically figured in on TIW card when they break it out, and was trying to refigure the tip, taking the appetizer expense out. The waiter noticed this and told me there was no need to figure the tip, that I HAD to leave either the 18 or 20% tip. I knew this was wrong information--that you have an option to leave whatever tip you wanted, but seeing the time was getting short, I wrote in an 18% tip (including the appetizers) and asked him to please hurry back.
When he finally returned, he brought me an additional ticket for the appetizers with another 18% tip added in. I told him that I had already paid an 18% tip on the entire meal, and asked how he was going to remove the second tip that was added on.
He said he would talk to a manager and then never came back. I saw a manager up front and asked him about our waiter trying to straighten out a ticket and the long wait we were having. He confirmed that he knew about the problem, but another manager was working with it. When I expressed our concern over the time it was taking and the time needed for my mother to walk to it, he then told me that "perhaps I could take her piggyback" to the show.
I am sorry, but this was the last thing I needed to hear and thought it was highly unprofessional and rude of a manager. After that, the manager obviously ignored looking our way, and again we waited and waited. I stood up by my table for a minute or two, then was on my way to find someone again, when the waiter reappeared. He had done nothing to the ticket and I was telling him that it was wrong and was not about to double tip, when I was told what to tip in the first place and went along with that. I told him that we had booked at that restaurant so that we would have a seat for the show and now it was approaching 6:30 and I didn't know that my mother could make the walk in time and told him to do whatever he had to do to just get it fixed. Then another manager came out and I explained to him about the double charge, which he seemed to understand, but instead of fixing my ticket, he said he would just "pay" me from his own pocket what I had been overcharged for. And pulled out money and gave me.
I left without a ticket at all in all the hassle and we rushed to the CP and ended up with a seat, but at the back and side of the seats. IF I had had more time, I would not have left until they fixed the ticket.
I can not get over a manager telling me to take my mother piggyback!!!
