So sad you had a not so knowledgeable CM and had to go through the hassle of cancelling package & re-booking, refunding, etc. When you could have kept the package and same conf. #.
So now if you want to rebook as a package, you have to go through the same thing of cancelling & re-booking.
The benefit of a package - room + tix is that you get a discount coupon booklet for things like 30 min free arcade, discount on boat rentals at marinas, spa discount, mini golf discount, etc. You may or may not use it.
Also the ease of making payments on-line. Even if I book room only, I like to have everything paid in full ahead of time. So when I book room only I have to phone to make payments.
The disadvantage of package is you are subject to having to pay in full 45 days ahead. And the cancelation policy.
Advantage of doing room only is you have more lenient cancellation/change policy, and you don't have to pay in full until you arrive if that's your pref.
Also you can get cheaper tickets from
Undercover Tourist. For extra discount go through the mousesavers.com link. For comparison the
UT ticket prices include tax and shipping is free. On the WDW site, posted price doesn't include tax till you go to check out.
We have used UT before, great service, and they send you real tickets, not vouchers. You can have the UT added to your KTTW card at check in.