shouldn't it come up through the title process or something that the points/contract isn't billed as advertised?
Exactly, and
DVC Resale Market won't guarantee it unless you use Magic.
Most reported cases get resolved in some way.
You can't know until the points are loaded, and that's after the deed has been filed and the transaction has closed. You can ask for an account snapshot before closing, but there is always going to be some small window between that and when the contract is no longer under the sellers control.
Most contracts have a provision for the value of missing points to be reimbursed by the seller to the buyer. But, the broker/title company cannot enforce that, because they do not have the money in hand. DVCRM/*** will pay for it directly if points are missing---I don't know if that's becuase they hold some proceeds for the seller or if they just pay it out of pocket if the seller doesn't come through. I suspect the latter.
However, as
@Sandisw points out, (a) the points are usually exaclty as promised and (b) in the rare cases when they are not, the seller generally makes good on them. And that's because most people are honest and try to behave ethically. This is one of those times when I cannot prevent the Bad Thing from happening, but am comfortable assuming that the Bad Thing is unlikely. If for some reason it happens, it stinks, but we are not talking about make-or-break money in most cases. I'd be super bummed to be out a bunch of points, but it isn't going to change how I live my day to day life.
Between the [...] pushback,
100% Not sure why so many make excuses for poor agent attitude either.
I don't equite pushback with a poor attitude. That's even true if the pushback is more than a simple no, and includes "that's not a realistic price for this contract." IMO, that's not a poor attitude, it is a statement about what the seller is and is not willing to accept. It's not really a necessary statement, but in my book, it's not rude.
But setting that aside, it is perfectly possible that the agent
does have a poor attitude and
is rude. It is also perfectly possible that the agent lies---"that won't pass ROFR," for example. I'm not making excuses for that. I'm saying something about how I navigate the world rather than saying that some behavior should be viewed as acceptable. I think I said something similar upthread, but it boils down to something I hear a lot around the Recovery tables: Someone else's opinion of me is none of my business. If I am behaving ethically, honorably, and with kindness and consideration, that's all I can control. I cannot control how people react to that, nor how they behave generally.
Now, if someone is going to behave in a way that harms those around them---physically, emotionally, or spiritually---then I won't be spending time with that person. But a timeshare sales broker who lies to me does not rise to that level.
I will be the first to admit that those were some hard-won lessons, and I don't wish the experiences that led me to learn them on anyone else. But I am grateful for them nevertheless.