When we arrived via Mears, they took our luggage right into a room. Outside of the hotel. We then went into the lobby to check in. Our room was ready so back outside to the room, they got our luggage and drove us to our room in a cart. Very nice, very efficient especially since our blg was 24 and very far away from the main bldg. But very close to a quiet pool, laundry and last bus stop. Good luck!