Review of the New Platinum Castaway Club Benefits

inkkognito

<font color=green>I shall call him Mini-Me<br><fon
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Nov 22, 1999
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DH and I sailed for the first time since the new Castaway Club tiers were implemented. We've jokingly referred to ourselves as platinum members for years now, so it was interesting to see what the official Platinum Castaway Club was like. This was our 70th Disney sailing, so it was fun to experience something new:

Port: You can check in at the concierge desk, but they have apparently stopped priority boarding. If that continues, it may be a better bet to check in at the regular desk or Silver/Gold Castaway Club. The concierge check-in line took longer because there were a lot of people and only a couple of windows. The regular line was relatively short, and with a ton of windows it moved very fast. Use your own judgement, as that varies by time of day (we got there pretty early). You get your Platinum lanyard (or Gold or Silver as the case might be). I've never been big on lanyards, but I like the plastic pouch on this one better than the old ones; I think it's bigger.

Castaway Club gifts: All members get the same basic stateroom gift, which is a tote bag, water bottles and rice krispie treats shaped like flops. Platinum members have chocolate truffles, a luggage strap and a document holder waiting for them at turndown. You also get to choose a cheese plate, fruit plate, shrimp or champagne to be delivered on Castaway Cay day (we were on the three-day...it might be a different day on the longer cruises). We opted for the champagne, since more food seems like overkill.

Palo: You also get a free Palo meal; we got a call to book this before we sailed, and it was a very smooth process. It was apparently in the computer so there were no hassles at check time.

Experiences: We had the choice of a backstage theater tour or animal program experience on Castaway Cay. We opted to see the theater, which was way cool because you actually get to ride the lift. There were no costumes as others have reported; I think that's only on the Magic. We only had six people (including us) in our group, so we had lots of time to talk to the various managers. You can't take any photos while you are up on stage. This wasn't hugely different than the old general tour except for riding the lift and the low number of people. We loved it because we like any backstage type of stuff.

From what I gather, the animal program is a chance to talk with the head person out by the stingrays on Castaway Cay. With a smaller group it should be much more personalized and in-depth than the spiel you get at the beginning of the stingray snorkel.

All in all, it was fun to see the enhancements Disney has made to the program. It's quite a change from our second Disney cruise, when there was no party nor anything else! I was sorry we didn't get to see the new Castaway Club party, but we're doing #71 in December and it's a four-day, so we can check it out then.
 
Well, I am sorry to see that the priority boarding didn't even last 2 months. That was one of the main things I was looking forward to. Guess we're back to being early birds at the terminal.
 
Palo: You also get a free Palo meal; we got a call to book this before we sailed, and it was a very smooth process.
How far in advance did you get the call to book Palo?

Woody
 
If I remember correctly, I don't think it was too far after final payment time (75 days). We just paid off our Jan. 31 cruise before leaving so I will pay attention and post when we get the call. They asked us to give two date/time choices. We've actually booked twice now (this one and our Dec. cruise) and both times we got our first choice.
 

Sounds great! Glad you enjoyed the tour. We also enjoy backstage type of things (well at WDW anyway), and it will take us a while to hit platinum, especially at our current pace (1 down, lots more to go lol).

It is interesting to me though, that since Disney chooses to create this class system with the tiers that they would not keep expanding on that and limit it to just 3 levels. I have seen you here on the dis forever and posting about all of your trips, and have enjoyed all of your info and insights. It really is good PR for DCL as you are a wealth of information and help to those of us who are new. With 70 under your belt, it would be nice of Disney to give you a little something extra compared to someone who sailed, say 10-12 times. Especially since their own program is all ABOUT giving more to people who sail more often. I am glad to see that you enjoyed what Disney did do for you, but it would be nice (again, just in my opinion) since they are doing this anyway, to add another few tiers for people in say the 25+, 50+, and over 50 brackets. You all deserve it. Again, just my opinion. But thanks for sharing. Always enjoy reading your posts. :thumbsup2
 
Really strange about the boarding for plat members. We sailed the 3 day on 11/12 as plat and were given boarding pass #1. We boarded after conceirge. Our 2 family members that traveled with us who are silver were able to board with us. I'm sorry to hear this has changed. It was a wonderful perk. I hope DCL reconsiders.
 
I think the problem with the concierge boarding was that the waiting area is so small. That may change once they redo the terminal. I was amazed at all the construction; they closed the parking lot adjacent to the building and are preparing to expand out that way. I can't wait to see the new terminal and parking garage once it's all done.

Hidden Mickeys, I have to say that DCL has been great about making our cruises special. For example, on cruise #50 they gave us a personalized Golden Mickeys statue at the Castaway Club party. It would be interesting to see new tiers, and that may become necessary as people's numbers climb, but I can't say I've ever been disappointed as a returning cruiser. :goodvibes
 
on cruise #50 they gave us a personalized Golden Mickeys statue at the Castaway Club party.

That's exactly what I meant. That's great to hear. In the parks they always seem to go out of their way to bring that little extra magic. I was just saying that it would be nice for DCL to do the same for someone who has returned as much as you have. It's great to see that they have done this. :thumbsup2
 
Thanks for your review.

We just got off the November 14th Magic and it was our 2nd cruise since inception of the new tiers as platinum.

We were in a suite, but the other Platinums still had priority boarding and sat in concierge, so it must have changed sometime after 14th.

On the 7 night, you can choose whatever date and time you want your food gift delivered. The first time we sailed a few weeks ago, we only got 2 sparkling wine choices. This last week, she read out about 8 different ones to pick from :)

The theater tour on Magic allows pictures as long as no flash used so that was a little different too. We have done both Platinum tours and found the theater tour way more interesting.

At our castaway reception this time there were a couple taking their 70 something cruise and 2 couples with over forty cruises so hopefully they will come up with another tier in the future.

We got our calls for Palo ressies right about one week prior to sailing both times.
 
You can check in at the concierge desk, but they have apparently stopped priority boarding.
That is the worst news I could hear right now. I am taking my 87 year old DM on the Magic on January 9th. It will be her second cruise (Her first was a 4-night Wonder for her 80th b'day) and surely her last because of her age and failing health. What finally made her decide to sail again was us presumably getting priority boarding since I am Platinum. She walks with a cane, can not stand for long periods, is diabetic and needs to eat frequently. Priority boarding took the stress out of the terminal for her. Now I have to tell her it's gone already. :sad2:

She refuses to be "handicapped," so we will just have to deal with it. I'm not going to tell her yet. What was going to be a magical beginning to her cruise has now been taken away. :confused: :sad1:
 
Is it possible you can subtly explain the situation at the port when you are checking in? Since you have some unique circumstances, I would think they would try to help in some way if they can. I understand about your DM, so it might be a bit of a trick to tell them without her overhearing, but it's worth a shot.
 
That is the worst news I could hear right now. I am taking my 87 year old DM on the Magic on January 9th. It will be her second cruise (Her first was a 4-night Wonder for her 80th b'day) and surely her last because of her age and failing health. What finally made her decide to sail again was us presumably getting priority boarding since I am Platinum. She walks with a cane, can not stand for long periods, is diabetic and needs to eat frequently. Priority boarding took the stress out of the terminal for her. Now I have to tell her it's gone already. :sad2:

She refuses to be "handicapped," so we will just have to deal with it. I'm not going to tell her yet. What was going to be a magical beginning to her cruise has now been taken away. :confused: :sad1:

Actually, the OP may be onto something there. Subtly mention it for sure. You can even call ahead of time and have everything put into your file as far as her condition and I am guessing with the diabetes you would be sending a medical form in anyway?

When my brother's family and ours checked in 2 weeks ago, he has a cane due to degenerative rhuematoid arthritis (and has very bad knees) and also insulin dependent diabetes. His son (14) also has insulin dependent diabetes and my brother was asked if he wanted/needed priority boarding when he checked in. We were both given #2's and he was feeling ok that day and declined. But they did offer it to him, and this was both of our families first cruise, so far from being platinum lol.

So I know they may be able to do it for you, even if they have done away with it for platinum. You do have special circumstances and I'm sure if you mention it to them they should be able to help you.
 
Well, thanks for the suggestions. Yes - They already have her medical form, but nothing was requested regarding boarding because we assumed we would get the priority Platinum boarding. The problem is that she is always adamant about not getting any special privileges due to her age or condition, so this puts a real damper on the boarding experience for her.

I'm really hoping they will find a way to resume this benefit for Platinum. I understand them not having the space in the concierge waiting area, but perhaps they could work out a way for Platinum to board with them without waiting in the same area - - say concierge followed by Platinum. I don't know, but I'm sure there would be a way if they tried.

Anyway, I'm just not going to say anything to my mom until the last minute. No point in disappointing and worrying her now. Tomorrow is her birthday. We're having lunch at Kona Cafe at the Poly and will rent a wheelchair for her for MK (wouldn't be safe with a scooter - lol). ;)
 
At our castaway reception this time there were a couple taking their 70 something cruise and 2 couples with over forty cruises so hopefully they will come up with another tier in the future.

I've often wonder how many people were including all the cruises they have taken with all companies when asked how many times they have cruised at the CC parties in the past? No big deal, just curious.
 
I'm still picking my chin up off the floor!! :yay: Wowza!! 70 Disney cruises??? I am sorry, but you should be blowing platinum out the window, I think they need to give you your very own special category! Diamond!! or Pixie Dust!! If I had such a loyal customer I'd give you your own designated table anywhere you want....just reading your posts gives me confidence that we might actually have a great time on our first Disney (any cruise) cruise! Disney is doing something right to get your re-bookings!! And I firmly believe you and those in the similar sailing category deserve priority seating/check in!! I think anyone who sails over 50x on a Disney ship should have their own gate person....glad you had a great trip and at least got some goodies to celebrate with!!

Way to sail!!
Tara
 
I've often wonder how many people were including all the cruises they have taken with all companies when asked how many times they have cruised at the CC parties in the past? No big deal, just curious.

It has always been my assumption that people were referring to their Disney Cruise and not cruises in general....but I guess it is possible some people may refer to all cruises from all companies.

I think DCL really wants to know how many times you have sailed with them!!! Lol!!

MJ
 
I'm really sad to hear about the priority boarding for Plat. is no more. To me, this was the best perk. I don't care about Palo Dinner or gifts in the stateroom, I just want to hurry up and get on the Ship to start having fun..
We always get to port super early just to get #3, but it would be nice to not have to rush!
 
....just reading your posts gives me confidence that we might actually have a great time on our first Disney (any cruise) cruise!
I really think you'll love it. Our first Disney cruise was actually our very first cruise on any line. I had been wanting to try cruising, but DH had no desire. We saw a DCL preview at WDW and I talked him into it because a) it was the Disney brand name and b) it was only 3 nights. Now we are both hooked! You know how they always say "welcome home" at the DVC resorts? That's what it's like for us on DCL. The crew is the best and DCL has something special that other cruise lines just don't have. We've done 4 on RCCL vs. 70 on DCL so it's pretty obvious where we think the quality lies.
 
Thanks for posting your well informed info.

I have been wondering, since the Dream does not have the Navigator Verandahs, what Dream cabin will be the "new" Barb & Tony suite?
Or are you sticking with your tried and true?
 

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