Just got back from a 4 night stay at the World Gate.
We arrived on Thursday, March 25, from Texas. We were on an early flight out of DFW so we woke up at 4:00 a.m. to catch the plane. Our flight was uneventful and we made it to the hotel around 1:00. I was traveling with a 6 month old and was wondering whether I needed to bring our Pack N Play. I called a few months ago and they told me cribs were provided and they would mark it on my reservation. I called again before we left to confirm that. When we arrived at the hotel, we were told our room was not ready and would be ready after 4:00. I asked again about the crib and was told it would be no problem.
My husband's first impression of the hotel was the worn looking exterior. The inside was much better than the outside and the pool area looked very nice. We left and went to Downtown Disney and got back to the hotel around 7:30, at which point we were told we hadn't checked in earlier and needed to do so. We checked in and the lady helping us said that she saw that we had requested a crib. We said yes and she said it would be right up. We went up to the room, which we found to be large and pleasant, and fed the baby. At 8:30, I asked my 16 year old daughter to go to the front desk and inquite about the crib. She came back up and said that they would be right up. At 9:00, the baby is asleep in my arms and we are all very tired and wanting to get a good night's sleep before the theme parks the next day. At 9:15 I ask my daughter to go back downstairs. She comes back up and says that they can't find one and are looking. At 10:00, I go downstairs. I am ignored for about 15 minutes. Finally I go up and stand right in front of a person and excuse myself and say I am waiting for a crib. She tells me housekeeping is backed up and they will be there as soon as they can. I ask if I can just bring it up. She says that they have to bring it up themselves. At this point my husband and daughter are sleeping, not to mention the baby. I am talking to the manager at this point who says the crib will be right up. I mention that that is what I was told at 7:30! I tell him everyone in my room is asleep and I really would prefer to take the crib up myself so no knocking would wake everyone up. I am denied that request and told that the service men have to knock. I go upstairs and write a note asking him to just open the door and continue to wait. At 10:50 the phone rings. It is the manager that I had told my family was sleeping and that I was concerned about the noise. The phone wakes up the entire family. He was calling to tell me the crib was on it's way up. I really thought that he was kidding. Anyway, everyone is awake when the crib arrives at 11:00 pm. There was never an apology. There was a sign on the wall stating the Radisson guarantee "We'll make it right or your stay is free." Their opinion was that our situation was made right. My opinion is that waiting until 11:00 is unacceptable. I understand that I had a Priceline reservation and know that bedding is not guaranteed........but I could have brought my own Pack N Play had I not be assured (3 times) but their staff assured me that it would be no problem. Apparently in the eyes of the staff at the World Gate, the service I received was acceptable. In my eyes, it was not, which I why I will use word of mouth warning others from this hotel.
The next night our room key didn't work. We were told it was from going to the park, although nobody had mentioned that at the front desk and another family in our hallways key didn't work either. Also, the key that we kept in the car, not the park, didn't work either. No tellling what that problem was.
I found the rooms and areas nice........just the service unacceptable and wanted to share---esp. for those Priceline Bidders! We bid resort last year and were ecstatic with the Marriot World Center.
We arrived on Thursday, March 25, from Texas. We were on an early flight out of DFW so we woke up at 4:00 a.m. to catch the plane. Our flight was uneventful and we made it to the hotel around 1:00. I was traveling with a 6 month old and was wondering whether I needed to bring our Pack N Play. I called a few months ago and they told me cribs were provided and they would mark it on my reservation. I called again before we left to confirm that. When we arrived at the hotel, we were told our room was not ready and would be ready after 4:00. I asked again about the crib and was told it would be no problem.
My husband's first impression of the hotel was the worn looking exterior. The inside was much better than the outside and the pool area looked very nice. We left and went to Downtown Disney and got back to the hotel around 7:30, at which point we were told we hadn't checked in earlier and needed to do so. We checked in and the lady helping us said that she saw that we had requested a crib. We said yes and she said it would be right up. We went up to the room, which we found to be large and pleasant, and fed the baby. At 8:30, I asked my 16 year old daughter to go to the front desk and inquite about the crib. She came back up and said that they would be right up. At 9:00, the baby is asleep in my arms and we are all very tired and wanting to get a good night's sleep before the theme parks the next day. At 9:15 I ask my daughter to go back downstairs. She comes back up and says that they can't find one and are looking. At 10:00, I go downstairs. I am ignored for about 15 minutes. Finally I go up and stand right in front of a person and excuse myself and say I am waiting for a crib. She tells me housekeeping is backed up and they will be there as soon as they can. I ask if I can just bring it up. She says that they have to bring it up themselves. At this point my husband and daughter are sleeping, not to mention the baby. I am talking to the manager at this point who says the crib will be right up. I mention that that is what I was told at 7:30! I tell him everyone in my room is asleep and I really would prefer to take the crib up myself so no knocking would wake everyone up. I am denied that request and told that the service men have to knock. I go upstairs and write a note asking him to just open the door and continue to wait. At 10:50 the phone rings. It is the manager that I had told my family was sleeping and that I was concerned about the noise. The phone wakes up the entire family. He was calling to tell me the crib was on it's way up. I really thought that he was kidding. Anyway, everyone is awake when the crib arrives at 11:00 pm. There was never an apology. There was a sign on the wall stating the Radisson guarantee "We'll make it right or your stay is free." Their opinion was that our situation was made right. My opinion is that waiting until 11:00 is unacceptable. I understand that I had a Priceline reservation and know that bedding is not guaranteed........but I could have brought my own Pack N Play had I not be assured (3 times) but their staff assured me that it would be no problem. Apparently in the eyes of the staff at the World Gate, the service I received was acceptable. In my eyes, it was not, which I why I will use word of mouth warning others from this hotel.
The next night our room key didn't work. We were told it was from going to the park, although nobody had mentioned that at the front desk and another family in our hallways key didn't work either. Also, the key that we kept in the car, not the park, didn't work either. No tellling what that problem was.
I found the rooms and areas nice........just the service unacceptable and wanted to share---esp. for those Priceline Bidders! We bid resort last year and were ecstatic with the Marriot World Center.
