Resevation Messed up Need Advice UPDATE

[CarolA]

I need some suggestions on what to do here.

I had a reservation at OKW from 12/21 to 12/25. I called to waitlist to the two bedroom since I now have 4 people.

On 10/24 Disney called me and said the 2 Bedroom was available so I called them on Monday and took the 2 bedroom. This seemed to be very confusing to the girl because I have two different contracts, but I thought we had everything right.

Yesterday I get home and I now have two reservations, one for 12/21 to 12/24 in a two bedroom and one for 12/24 to 12/25 in a one bedroom!!! I called this morning and did not get the brightest person. According to her I am in a dedicated two bedroom and all she can do is waitlist me for 12/24 in the two bedroom, otherwise I have to move.

I am thinking of bringing the orignial confirmation in to my office and faxing the whole mess to member services explaining that I never gave permission for the reservation to be split this way. I am pretty sure that the two bedroom was available for the entire stay when I called but the CM who "split" it did not do things right.

I could handle being in the one bedroom for 12/24 IF they would give me a lock off and just let me vacate the second bedroom (we will be down to two people that night). I told the CM this morning that, but she said she could not give me a lock off.

Suggestions???? Am I being unreasonable???? The more I think about this the madder I get and I DON'T want to move. To make things worse the points are all borrowed so I don't think they will let me go back to a one bedroom without hitting that holding period junke!

UPDATE!!! I never actually spoke to a Supervisor. I got a very nice CM (Isabel I think) who promised to have a supervisor call me. Well Isabel called back and said that I had a room on 12/24 so she thought everything was OK. We went thru the whole thing again, Isabel put me on hold, went to her supervisor and GUESS WHAT? they found me the two bedroom for the night of 12/24. YEAH!!!!

 

[pmcpmc]

I had a mix up on banked points a short time ago and I requested them to check the verbal tapes.
they emailed back and said that they had sorted out the problem and put the points back in the correct year.
I always now confirm verbal conversations by email and request confirmation by email of requests.

 

[CarolA]

Hmm... I did not know they had tapes.

I figure I will have to waitlist. I just want to be moved up where I was (apparently at the top!) before they made this misstake. If I am number 100 on the list now, that does not seem fair since the original waitlist was cleared and it was for the ENTIRE stay. I never do night by night just for this reason.

I think I will call tomorrow and ask for a supervisor.

 

[Lew]

As I was reading your message, I was thinking you should speak with a supervisor. As I now see, you are way ahead of me.

I'd hold off faxing your paperwork until you have the name of someone specific to fax it to. They may not even need it.

Good luck...let us know how things work out for you.

 

[CarolA]

Lew,
Thanks for the advice.

I found my original reservation which does show this was all one reservation number and I assume they have some type of record on the request. I think that is what the girl was reading today. Unfortunatly I had someone come to my office to discuss an issue and could not really get into it with them then so... tomorrow I am going to tackle this.

I just refuse to move on Christmas Eve. That is NOT my idea of a good way to spend the day so they can move me back to my one bedroom and replace my points if that is the only solution.

 

[Lew]

Carol,

Good to see that everything worked out for you! Have a great trip...