Just another warning about dealing with MS, and the agents not knowing what they are talking about.
Yesterday, I called MS to book part of my May /09 reservation (AKV is my home resort) - I wanted a Value 1 BR (we stayed in one during March, and loved it).
The MS agent advised me that there were no rooms available, as they had not yet been released (ie they were still under construction)?????? I told him that I had stayed in a Value 1 BR at Jambo House in March, so I was pretty sure they were already constructed. He told me I was incorrect, as his computer said they rooms had not yet been released.........
After about 10 minutes of a back and forth discussion on the differences between Jambo (already built) and Kidani (still under contruction), he finally realized he need was looking only at Kidani......... Finally (to his credit, he apologized several times) we had our reservation.
Granted this is a minor inconvenience (dealing with agents who don't know all details of DVC). However, we pay good money in our maintenance fees for MS. Why should we be the ones training the call centre agents?
Yesterday, I called MS to book part of my May /09 reservation (AKV is my home resort) - I wanted a Value 1 BR (we stayed in one during March, and loved it).
The MS agent advised me that there were no rooms available, as they had not yet been released (ie they were still under construction)?????? I told him that I had stayed in a Value 1 BR at Jambo House in March, so I was pretty sure they were already constructed. He told me I was incorrect, as his computer said they rooms had not yet been released.........
After about 10 minutes of a back and forth discussion on the differences between Jambo (already built) and Kidani (still under contruction), he finally realized he need was looking only at Kidani......... Finally (to his credit, he apologized several times) we had our reservation.
Granted this is a minor inconvenience (dealing with agents who don't know all details of DVC). However, we pay good money in our maintenance fees for MS. Why should we be the ones training the call centre agents?
