Reserve Orlando 3rd Party Ticket Seller Warning

[zebrastreyepz]

If it's the wrong board, I'm sorry.

They were suggested by Touring Plans which I've trusted for over 20 years. I've used other 3rd party sellers through them.

These folks informed me AFTER I bought the ticket that they would send me my link code 30 days prior to arrival!

I said, "We're onsite. I need it now. 60 days prior."

They are supposed to be reaching out to Disney for a code and Disney will email me.

I'm on the phone with Disney and the ticket specialist said this was all new to him.

Not. Happy.

 

[chloelovesdisney]

That's crazy. Can they refund you and you purchase new tickets from Disney since you're already there?

 

[zebrastreyepz]

That's crazy. Can they refund you and you purchase new tickets from Disney since you're already there?

They are issuing me a refund since they cannot provide me a proper link code within 24 hours.

Thankfully, I only bought one ticket as a test run.

 

[Doug S]

Buried in the FAQ on the Disney World product page:

If you are a Walt Disney World Resort guest, you can take advantage of receiving your FastPass+ linking code within 60 days prior to your arrival. You can contact our customer service department on the 60-day mark, and we will request your linking code (which takes 2-3 business days to receive). If you do not contact us, we will submit your order as a 30-day guest. Once received, the My Disney Experience number will be emailed to you automatically. Again, the 60-day feature is only available for guests staying on a Disney Resort property.

That's absolutely silly. Email Touring Pans and let them know. This goes directly against their advice.

 

[zebrastreyepz]

Buried in the FAQ on the Disney World product page:

That's absolutely silly. Email Touring Pans and let them know. This goes directly against their advice.

You're good. I was looking and apparently too upset to look very well.

If I had known that, I'd never have purchased them.

 

[zebrastreyepz]

The code should be immediate, period. One shouldn't have to request nor wait.

 

[mckennarose]

I would definitely let Touring Plans know this information about a seller that they recommend/promote. That is a game changer for a lot of people if they book through them.

 

[Alesia]

@lentesta do you have any insight?

 

[sndral]

Buried in the FAQ on the Disney World product page:

That's absolutely silly. Email Touring Pans and let them know. This goes directly against their advice.

So anyone staying on site who buys from them can at best book FP+ at 58/57 days out?

 

[10CJ]

This seems crazy. Why wouldn’t they just give it to you right away? You obviously need it prior to 60 days so requesting it at 60 days seems a bit late.

 

[TinkLoverSam]

FlightCenter pulled the same thing on me. They hold the money, make interest on it and don’t buy your tickets until they have to. They tried to tell me it was a Disney policy. I called BS and will never do any business with them again.

 

[Robo]

I said, "We're onsite. I need it now. 60 days prior."

That's crazy. Can they refund you and you purchase new tickets from Disney since you're already there?

Just to be clear, the OP saying "We're onsite" does not mean that their party is already at WDW.
It just means that they have reservations at a WDW resort for their upcoming trip.

 

[PrincessWithABlaster]

The code should be immediate, period. One shouldn't have to request nor wait.

Yep. I've used undercover tourist and boardwalk ticketing and both sent codes within 24 hours of me purchasing.

OP, thanks for the warning on this.

 

[zebrastreyepz]

FlightCenter pulled the same thing on me. They hold the money, make interest on it and don’t buy your tickets until they have to. They tried to tell me it was a Disney policy. I called BS and will never do any business with them again.

Ahhh....this makes horrible sense.

@kennythepirate said from now on save myself the hassle and buy direct from Disney. I'm going to take that advice.

 

[zebrastreyepz]

So anyone staying on site who buys from them can at best book FP+ at 58/57 days out?

Yes, and that's IF they realize they aren't getting the code properly. Thankfully, I knew what to look for but if I was a first timer and learning I'm pretty sure I would have been out of luck with any of the big rides.

Heck, even if they are requesting at 30 days, it still apparently takes time for them to get a code and you're really missing out on FP.

 

[anomamatt]

@kennythepirate said from now on save myself the hassle and buy direct from Disney. I'm going to take that advice.

FWIW, I've bought many tickets from Park Savers and Undercover Tourist and never had a problem at all. Generally it takes them 1-2 days to issue the voucher (from purchase).

 

[Tomh]

Ahhh....this makes horrible sense.

@kennythepirate said from now on save myself the hassle and buy direct from Disney. I'm going to take that advice.

I've used OfficialTicketCenter several times now. They have sent the actual tickets promptly, no funny business.

 

[mi*vida*loca]

Ahhh....this makes horrible sense.

@kennythepirate said from now on save myself the hassle and buy direct from Disney. I'm going to take that advice.

I saved over $100 on two 10 day PH tickets through Undercover Tourist. I bought my tickets around 1:30 pm and had my codes by 8 am the next morning. There are reputable companies out there.

 

[Robo]

@kennythepirate said from now on save myself the hassle and buy direct from Disney. I'm going to take that advice.

Surely, this was the not the intended message of the advice given.

My take would be to not do business with a problematic ticket seller, but
anyone with WDW experience knows that there are many reputable and "hassle-free" authorized ticket resellers/discounters doing business.

 

[zebrastreyepz]

Surely, this was the not the intended message of the advice given.

My take would be to not do business with a problematic ticket seller, but
anyone with WDW experience knows that there are many reputable and "hassle-free" authorized ticket resellers/discounters doing business.

Well, I kind of thought one recommended by Touring Plans would be reputable.