I read so much about positive comments on these boards that I thought I would share my experience. I get LOTS of great information and really enjoy reading all of the helpful hints.
I did the Starwood membership and transferred LOTS of AmEx membership points over to upgrade to club level. I called 5 different times to both the Dolphin and Starwood and was told it would have to be done at check-in. Of course no rooms were available at check-in, but was offered $40 in resort cash if I wanted to use my 4000 points.
When I checked in July 4, after waiting in a very long line, I was told our rooms were not ready (it was 3pm check in time). We were given a phone number to call. We went to a restaurant and ordered food. I used the house phone to call and was told my room was ready. We left our food (we had three small fussy children) and when we got to the desk we were told our room still wasn't ready. We waited again. Finally I asked to speak to the manager and was told 10 minutes. After 15 minutes, I went back to the desk and was told it would be ready. After getting the keys to my suite, no keys to our room were offered. They were unaware of that room (despite checking in 1.5 hours previously) and given those keys. We were given a credit for our time and for that we are thankful. The crib I requested at the time of reservation wasn't in our room until I had called again (despite mentioning it at check in and again 2 hours later when we got the keys). We were never offered the "free ice cream cones" for our children. During our stay the power went out in the suite (we left after giving up that it would come back on) and the phones were out (the front desk wasn't sure why).
I understand the hotel is undergoing a much needed renovation. The carpet on 6 East was somewhat bunched and the beds in our room 6-021 were awful. If you got too close to the edge of the bed you would roll onto the floor.
I've stayed at many of the on-site resorts and with the exception of CSR, I've never been unsatisfied. I'd like to try the Swan which has been renovated and maybe not on such a peak weekend.
I did the Starwood membership and transferred LOTS of AmEx membership points over to upgrade to club level. I called 5 different times to both the Dolphin and Starwood and was told it would have to be done at check-in. Of course no rooms were available at check-in, but was offered $40 in resort cash if I wanted to use my 4000 points.
When I checked in July 4, after waiting in a very long line, I was told our rooms were not ready (it was 3pm check in time). We were given a phone number to call. We went to a restaurant and ordered food. I used the house phone to call and was told my room was ready. We left our food (we had three small fussy children) and when we got to the desk we were told our room still wasn't ready. We waited again. Finally I asked to speak to the manager and was told 10 minutes. After 15 minutes, I went back to the desk and was told it would be ready. After getting the keys to my suite, no keys to our room were offered. They were unaware of that room (despite checking in 1.5 hours previously) and given those keys. We were given a credit for our time and for that we are thankful. The crib I requested at the time of reservation wasn't in our room until I had called again (despite mentioning it at check in and again 2 hours later when we got the keys). We were never offered the "free ice cream cones" for our children. During our stay the power went out in the suite (we left after giving up that it would come back on) and the phones were out (the front desk wasn't sure why).
I understand the hotel is undergoing a much needed renovation. The carpet on 6 East was somewhat bunched and the beds in our room 6-021 were awful. If you got too close to the edge of the bed you would roll onto the floor.
I've stayed at many of the on-site resorts and with the exception of CSR, I've never been unsatisfied. I'd like to try the Swan which has been renovated and maybe not on such a peak weekend.
