LeighHop
Earning My Ears
- Joined
- Jun 10, 2009
- Messages
- 34
Just a little vent here...
Hubby and I have been trying to finalize our first DVC purchase, 100 pts at SSR through a resale transaction. Having been through some troubles, I would suggest that anyone thinking of going through resale consider all the players carefully, including the title company.
We were happy with the communication we received from our agent, but as soon as the transaction was turned over to Timeshare Titles and More, we felt like we had fallen off the face of the earth. At no time during the process were we contacted by the closing agent. Two weeks after we had wired the money and faxed the signed paperwork, I emailed our closing agent. She informed me in one sentence that we had closed the previous day. That's it, no additional info.
I'll be honest; we were calling member services the next day and each day thereafter to see if we were in the system. (Trying to book a January vacation and we're antsy.) Finally today I called Member Administration and they told me everything was ready to go, they were just waiting on the money from the title company. Now, I know things take several days, but if I'm Disney, I'm taking care of the money the moment it comes in the door. Member Administration was very nice and suggested that I ask the title company to call them so they could sort things out.
I email our closing agent at Timeshare Titles and More, asking her kindly to please call Disney because they don't have our money. She responds back telling me it takes 10-14 business days for things to appear in the system and I need to be patient. I email back, insisting that she call because as we all know, mistakes do happen. No response. Finally, hubby emails her asking that she provide the info on when and how the money was sent.
Two hours later, she responds saying that Disney had applied the payment to another of the seller's accounts and that we will be in the system tomorrow. No apology, no nothing. Now, it could possibly have been Disney's error, but talk about poor customer service. It shouldn't take three emails to get someone to check on something for you. And how long might we have waited to find out about the error if we hadn't been persistent? Im curious to know if they have any sort of reconciliation process after closing.
Bottom line: We did save money by going through resale, but it has cost a hell of a lot of patience. In the future, any small add-ons will be done though Disney and any larger contracts will be handled by another title company.
Hubby and I have been trying to finalize our first DVC purchase, 100 pts at SSR through a resale transaction. Having been through some troubles, I would suggest that anyone thinking of going through resale consider all the players carefully, including the title company.
We were happy with the communication we received from our agent, but as soon as the transaction was turned over to Timeshare Titles and More, we felt like we had fallen off the face of the earth. At no time during the process were we contacted by the closing agent. Two weeks after we had wired the money and faxed the signed paperwork, I emailed our closing agent. She informed me in one sentence that we had closed the previous day. That's it, no additional info.
I'll be honest; we were calling member services the next day and each day thereafter to see if we were in the system. (Trying to book a January vacation and we're antsy.) Finally today I called Member Administration and they told me everything was ready to go, they were just waiting on the money from the title company. Now, I know things take several days, but if I'm Disney, I'm taking care of the money the moment it comes in the door. Member Administration was very nice and suggested that I ask the title company to call them so they could sort things out.
I email our closing agent at Timeshare Titles and More, asking her kindly to please call Disney because they don't have our money. She responds back telling me it takes 10-14 business days for things to appear in the system and I need to be patient. I email back, insisting that she call because as we all know, mistakes do happen. No response. Finally, hubby emails her asking that she provide the info on when and how the money was sent.
Two hours later, she responds saying that Disney had applied the payment to another of the seller's accounts and that we will be in the system tomorrow. No apology, no nothing. Now, it could possibly have been Disney's error, but talk about poor customer service. It shouldn't take three emails to get someone to check on something for you. And how long might we have waited to find out about the error if we hadn't been persistent? Im curious to know if they have any sort of reconciliation process after closing.
Bottom line: We did save money by going through resale, but it has cost a hell of a lot of patience. In the future, any small add-ons will be done though Disney and any larger contracts will be handled by another title company.
