proudmomof4
DIS Veteran
- Joined
- Apr 10, 2006
- Messages
- 1,410
I will apologize in advance if this post runs long, but I want to share all that I know.
My family was at FW 5/29-6/6 in 2000 loop right across from the comfort station closest to the bus stop and of course we noticed right away that the comfort stations had not yet been renovated as some others have been in the other loops. Well anyway, on one of my many trips to the showers in the comfort station I noticed that the 1st stall was taken so I proceeded to the 2nd only to discover someone (I hope it had been a small child) had gone #2 in the shower stall
(yet again another reason to always wear shower shoes). So I went ahead to stall #3, checked to make sure there were no gross surprises and locked the door, well, I soon discovered there was no soap dish, it had been broken off. I put my toiletries on the shelf in the dressing area figuring it wouldn't be a big deal to reach out of the shower for the soap, shampoo, razor, etc as I needed them and I would notify someone of the missing soap dish so they can remedy the problem.
Well, we also had noticed the recycling bin which was right in front of our site was overflowing and had not been emptied in days, so when the CM drove by and emptied the trash bin I asked him when the recycle bin would be emptied and he said without a trace of rudeness, just in kind of a matter of fact way " when I get around to it", he did empty it that night.
So the next day I was headed to the comfort station again and I ran into another CM right outside and I decided to ask what was going on with things at FW, I was told that a lot of CM were pulled out of FW to go to work at the "more deluxe resorts" and FW was left with a bare crew and that sometimes things get backed up because they do not have enough CM do handle everything there. I was given an example of after the hurricanes, they had to spend so much time doing nothing but cutting up fallen trees that no maintainance was done in FW for several months. I was advised by this CM to bring the things I had noticed to someone other than CMs at FW and to present them in a non-complaining just giving feedback kind of way.
When we returned home from our trip, I sent an e-mail to guest communications to let them know my observations and to ask when the 2000 loop comfort stations would be renovated and if there were any plans for improving the pool areas or letting FW guests pool hop since the pools are not themed, no sildes, etc. Well, today I received a phone call from executive guest relations stating in a very polite manner that there are no plans at all to renovate the 2000 loop comfort stations and no plans to do anything at all with the pools or pool hopping
. This has certainly convinced me to book preferred or full hook-up from now on, but I just don't understand why all campers can not get the same amenities.
Once again, sorry this ran long, I wasn't going to bring this up here but my DH was so disappointed he wanted to know what other people think about this. I can only hope that things will change and the powers that be will give FW the attention it so rightly deserves.
My family was at FW 5/29-6/6 in 2000 loop right across from the comfort station closest to the bus stop and of course we noticed right away that the comfort stations had not yet been renovated as some others have been in the other loops. Well anyway, on one of my many trips to the showers in the comfort station I noticed that the 1st stall was taken so I proceeded to the 2nd only to discover someone (I hope it had been a small child) had gone #2 in the shower stall

Well, we also had noticed the recycling bin which was right in front of our site was overflowing and had not been emptied in days, so when the CM drove by and emptied the trash bin I asked him when the recycle bin would be emptied and he said without a trace of rudeness, just in kind of a matter of fact way " when I get around to it", he did empty it that night.
So the next day I was headed to the comfort station again and I ran into another CM right outside and I decided to ask what was going on with things at FW, I was told that a lot of CM were pulled out of FW to go to work at the "more deluxe resorts" and FW was left with a bare crew and that sometimes things get backed up because they do not have enough CM do handle everything there. I was given an example of after the hurricanes, they had to spend so much time doing nothing but cutting up fallen trees that no maintainance was done in FW for several months. I was advised by this CM to bring the things I had noticed to someone other than CMs at FW and to present them in a non-complaining just giving feedback kind of way.
When we returned home from our trip, I sent an e-mail to guest communications to let them know my observations and to ask when the 2000 loop comfort stations would be renovated and if there were any plans for improving the pool areas or letting FW guests pool hop since the pools are not themed, no sildes, etc. Well, today I received a phone call from executive guest relations stating in a very polite manner that there are no plans at all to renovate the 2000 loop comfort stations and no plans to do anything at all with the pools or pool hopping


Once again, sorry this ran long, I wasn't going to bring this up here but my DH was so disappointed he wanted to know what other people think about this. I can only hope that things will change and the powers that be will give FW the attention it so rightly deserves.