Recourse for damaged suitcase?

greeneyedchick

DIS Veteran
Joined
Jan 17, 2020
Messages
817
We arrived in Sanford 2 days ago on Allegiant. When we took our suitcase off of the baggage carousel, there was a yellow ticket on it indicating damage. Our suitcase now has an 8" tear in the soft-sided luggage (that wasn't there when we checked it). I know these things happen, but what really upset me was that there was a spot for the passenger's signature that said that the passenger was acknowledging that they were not holding Allegiant accountable for the damage and it was already SIGNED. Obviously, neither my husband nor I had signed it. The signature is illegible.

I couldn't find anyone assigned to baggage, so I went to customer service. They sent me to the baggage check-in line for Allegiant. The woman at the counter said that there were no notes in the computer about the luggage being damaged when we checked it. She gave me a number to call. That number had a recording saying that Allegiant was unavailable, no option to leave a message. It directed me to the main Allegiant line. I called them and they told me to go to their website and submit a ticket. I did so and haven't heard anything. This was a 30" high-end suitcase. Has anyone had success in getting Allegiant to pay for the damage? I did buy the tickets with my Amex card. It's the kind that doesn't have an annual fee, so I don't know if I have any coverage from them.

If anyone has any advice on how to pursue this or if it's a lost cause and I should just save my time, please let me know. Thank you.
 
A DOT complaint is probably the only way you're going to get them to talk to you about it. https://www.transportation.gov/airconsumer/file-consumer-complaint
I would expect that Allegiant will try very hard to not have to pay anything. With some legacy airlines, they give you a new suitcase on the spot.
What is the brand and model of the luggage? You may be able to claim with the warranty from the manufacturer. If you have travel insurance it might be covered. My travel insurance policy covers the damaged suitcase for up to $200. What AMEX card did you use? It might have some coverage.
 





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