Since we always have bags to check, we can't do the on-line check-in. But, we fly Song and I have to say that I have never waited in a line at any of the kiosks. Then we just hand our bags over to baggage people, show our ID and we're off to security. Takes about 8 minutes. Or you could even do curbside check-in and that's pretty fast but you have to tip for that service. I figure that I'm at the airport about 2 hrs. early and all I'm gonna do is sit in my seat and wait, so what's the big deal with waiting 10 minutes to check my stuff. We are always among the first 10 people at the gate....might be time to start getting there a little later!!