I am extremely upset to say the least.I booked a trouble free holiday to Orlando with Bon Voyage that I had in October.
Even though I had a cheaper quote from Funway holidays I booked with Neil again at Bon Voyage for California next year.As I've alreday said I cancelled that trip and asked for the deposit to be used for a trip to Orlando next October.I am aware that I must have been (and I felt like) the customer from Hell with all my changes,so demanding.BUT in travel you have customers like that who never book a holiday,this was my second holiday with the same person so I'm obviously not a time waster.
I asked for econmy flights for my brother to be booked then my brother decided he couldn't afford it so I wasted his time through no fault of my own when I said for him not to continue with that.I did apologize profusely and thank him all the time when I was asking for help.
The flights I wanted were Virgin PE out on October 15th back on October 29th.I was told the lower fare was gone and all that was left was a higher fare at £925 each.I aske dwhat if I go for half term and the week after and was told there was nothing left.What made me wonder was when I looked on Virgin Atlantic and the return flight on the later dates wasn't even released yet so couldn't be full
I called Funway Holidays on Tuesday and the helpful and knowledgable girl on there found me October 14th out only a day earlier than the ideal) and October 27th back,OK not ideal only a 13 day holiday but flights are £690 each.She checked the later dtaes and took the time to jiggle it around that is all it needed.
I could not face asking Neil to see if he could find me the same flight and basically didn't want to mess around Funway who I should have booked with originally.
I e-mailed and asked if I could use my deposit for Europe-No.Can I buy attraction tickets with it-No.Can I put it on to a holiday for 2005-No.So I said I have option but to cancel and I'll lose £400.The curt abrupt e-mail in answer said just this'Cancellation done-file sent to customer services.'! What I would be looking for from a decent company at a minimum is 'I really don't want you to lose your deposit,let's try and work something out,what can we do etc.' NOT cancelleation done--file sent.Or even I'm really sorry you had to lose your deposit. I work part-time and worked for 5 weeks to pay the deposit and it was all for nothing.
Ironically I had in my bag a letter I'd written to send to the manager of Bon Voyage praising Neil for his patience and support as I'd expained I have a child with special needs and my life is more complicated than other peoples when it comes to planning a holiday.I tore the letter up
I sent an e-mail to Neil (unanswered) to say how upset I was about his indifference to the fact I'd lost so much money because he was basically fed up with me and couldn't be bothered to try and help me.There was absolutely no need for me to lose so much money and I'm very very upset about it.
Needless to say I would never ever book with this company again,Funway who always match or beat them on price will have my money from now on
Please take the time to make me feel better!
PS If Neil sees this perhaps he could give an explanation?
Even though I had a cheaper quote from Funway holidays I booked with Neil again at Bon Voyage for California next year.As I've alreday said I cancelled that trip and asked for the deposit to be used for a trip to Orlando next October.I am aware that I must have been (and I felt like) the customer from Hell with all my changes,so demanding.BUT in travel you have customers like that who never book a holiday,this was my second holiday with the same person so I'm obviously not a time waster.
I asked for econmy flights for my brother to be booked then my brother decided he couldn't afford it so I wasted his time through no fault of my own when I said for him not to continue with that.I did apologize profusely and thank him all the time when I was asking for help.
The flights I wanted were Virgin PE out on October 15th back on October 29th.I was told the lower fare was gone and all that was left was a higher fare at £925 each.I aske dwhat if I go for half term and the week after and was told there was nothing left.What made me wonder was when I looked on Virgin Atlantic and the return flight on the later dates wasn't even released yet so couldn't be full
I called Funway Holidays on Tuesday and the helpful and knowledgable girl on there found me October 14th out only a day earlier than the ideal) and October 27th back,OK not ideal only a 13 day holiday but flights are £690 each.She checked the later dtaes and took the time to jiggle it around that is all it needed.
I could not face asking Neil to see if he could find me the same flight and basically didn't want to mess around Funway who I should have booked with originally.
I e-mailed and asked if I could use my deposit for Europe-No.Can I buy attraction tickets with it-No.Can I put it on to a holiday for 2005-No.So I said I have option but to cancel and I'll lose £400.The curt abrupt e-mail in answer said just this'Cancellation done-file sent to customer services.'! What I would be looking for from a decent company at a minimum is 'I really don't want you to lose your deposit,let's try and work something out,what can we do etc.' NOT cancelleation done--file sent.Or even I'm really sorry you had to lose your deposit. I work part-time and worked for 5 weeks to pay the deposit and it was all for nothing.
Ironically I had in my bag a letter I'd written to send to the manager of Bon Voyage praising Neil for his patience and support as I'd expained I have a child with special needs and my life is more complicated than other peoples when it comes to planning a holiday.I tore the letter up
I sent an e-mail to Neil (unanswered) to say how upset I was about his indifference to the fact I'd lost so much money because he was basically fed up with me and couldn't be bothered to try and help me.There was absolutely no need for me to lose so much money and I'm very very upset about it.
Needless to say I would never ever book with this company again,Funway who always match or beat them on price will have my money from now on
Please take the time to make me feel better!
PS If Neil sees this perhaps he could give an explanation?
, especially since you have been gracious enough to admit to Neil that your requests haven't been straightforward. It doesn't seem much to ask that the same courtesies be given towards you.
coming your way.
).
Good Luck!!
