Question About Complaint- Wilderness Lodge Dock Closure

[foodiddiedoo]

For what it's worth a few years ago we were staying at Riviera during the annual skyliner refurbishment in January. For what it's worth as I recall, the refurbishment was a week earlier than usual and also was announced later than normal. We asked for some points back due to the inconvenience and because the refurbishment wasn't announced until after we booked. Granted, we were in a tower studio so we didn't pay a ton of points to begin with. We were told that because the resort was offering bus service to the affected parks, it was not eligible for a points refund.

Could we have been a squeaky wheel and gotten a token 2 points or something a night back? Maybe, but we decided it wasn't worth making a stink because we really wanted to stay in that room.

Yeah I truly wouldn't have even cared if I hadn't used more points than a week's stay at BLT to do 3 nights. I'll just be happy with the hot tub haha.

 

[muppets3d]

Yeah I truly wouldn't have even cared if I hadn't used more points than a week's stay at BLT to do 3 nights. I'll just be happy with the hot tub haha.

As the saying goes, if you don't ask the answer is always no. So you have nothing to lose by asking.

 

[davidhr]

they claimed it probably was an emergency (that needed to be solved 2 months from now?)

TBF, while I don’t work in the hospitality sector, I’ve worked in the industrial sector and we have had emergency repairs that had to wait until the replacement arrived, the schedule allowed it, etc. Depending the impact some things need to be fixed ASAP, but not right now.

 

[foodiddiedoo]

TBF, while I don’t work in the hospitality sector, I’ve worked in the industrial sector and we have had emergency repairs that had to wait until the replacement arrived, the schedule allowed it, etc. Depending the impact some things need to be fixed ASAP, but not right now.

Fair enough!