Lil_Me
Mouseketeer
- Joined
- Feb 6, 2009
- Messages
- 90
Hello all,
Just got back from 14 days at Disney and thought I would share a problem that we had with our tickets just so you're aware that it could happen to you.
We checked in and everything looked fine, dining plan was all on the room key as expected however when we got to the Animal Kingdom on our first day it turned out that our tickets weren't on the room key. After the lovely lady at guest relations spent about 15 mins on the phone to POP they established that they were in the wrong and we'd paid for the tickets. She gave us 2 "no strings attached" fastpasses and let us into the park via the guest relations and told us to go back when we were leaving.
Unfortunately this wasn't as good as it could have been as we couldn't get any more fastpasses as we didn't have tickets! So we decided to leave just before 12 and get the ticket problems sorted as we had a 4:30 fantasmic reservation at Hollywood Studios. The lady at guest relations hadn't managed to sort the problem so it was back to POP.
The man at the concierge desk at POP wasn't helpful at all, and after making us go back to the room to get our voucher which says we've paid for the tickets he spoke to his supervisor and attempted to get the problem sorted. It seems as though because they can't sell the 14 day tickets in the US they can't add them onto room keys at a later stage.
Their solution to this was to check us out of the hotel and back in for 13 nights instead. First problem with this was obviously the charges we'd built up got taken out of the bank account much earlier than we expected and ended up as another transaction on the bank account. Fortunately with Nationwide this didn't make any difference, but that might not be the case with everyone.
Secondly they can only put a set number of DDP credits on depending on your reservation. We'd picked up Luau tickets so had already used 4 table service credits but we hadn't used any counter service credits. So we gained 2 table credits and they agreed to re-credit our counter service once we'd had lunch (another queue to get that done!).
Thirdly they can only put a 10 day US ticket onto the room keys. So we each had 1x 10 day tickets onto the room keys followed by 4x 1 day complimentary tickets! Fortunately there are only 2 of us, but this would be horrendous for a family of 4! All the tickets had to be named and numbered to make sure we didn't use any twice or have problems with the finger scans.
So anyway, long story short is to check your tickets are on the room keys and hopefully they can fix it from the outset. We'll be sending a letter to Disney UK to highlight the problem and see if they can get it sorted. It seems like such a silly problem that could be easily fixed.
Just got back from 14 days at Disney and thought I would share a problem that we had with our tickets just so you're aware that it could happen to you.
We checked in and everything looked fine, dining plan was all on the room key as expected however when we got to the Animal Kingdom on our first day it turned out that our tickets weren't on the room key. After the lovely lady at guest relations spent about 15 mins on the phone to POP they established that they were in the wrong and we'd paid for the tickets. She gave us 2 "no strings attached" fastpasses and let us into the park via the guest relations and told us to go back when we were leaving.
Unfortunately this wasn't as good as it could have been as we couldn't get any more fastpasses as we didn't have tickets! So we decided to leave just before 12 and get the ticket problems sorted as we had a 4:30 fantasmic reservation at Hollywood Studios. The lady at guest relations hadn't managed to sort the problem so it was back to POP.
The man at the concierge desk at POP wasn't helpful at all, and after making us go back to the room to get our voucher which says we've paid for the tickets he spoke to his supervisor and attempted to get the problem sorted. It seems as though because they can't sell the 14 day tickets in the US they can't add them onto room keys at a later stage.
Their solution to this was to check us out of the hotel and back in for 13 nights instead. First problem with this was obviously the charges we'd built up got taken out of the bank account much earlier than we expected and ended up as another transaction on the bank account. Fortunately with Nationwide this didn't make any difference, but that might not be the case with everyone.
Secondly they can only put a set number of DDP credits on depending on your reservation. We'd picked up Luau tickets so had already used 4 table service credits but we hadn't used any counter service credits. So we gained 2 table credits and they agreed to re-credit our counter service once we'd had lunch (another queue to get that done!).
Thirdly they can only put a 10 day US ticket onto the room keys. So we each had 1x 10 day tickets onto the room keys followed by 4x 1 day complimentary tickets! Fortunately there are only 2 of us, but this would be horrendous for a family of 4! All the tickets had to be named and numbered to make sure we didn't use any twice or have problems with the finger scans.
So anyway, long story short is to check your tickets are on the room keys and hopefully they can fix it from the outset. We'll be sending a letter to Disney UK to highlight the problem and see if they can get it sorted. It seems like such a silly problem that could be easily fixed.
