her email:
"As I e-mailed earlier, do not worry about sending the others back. Just throw the bad ones away.
And for the reprint, we are doing more than just changing the color of the ink. As per your request we are:
--Submitting new Chinese artwork (what happen is on the wrong invit, some of the text of chinese word has been cut, IT IS NOT OUR FAULT)
--Changing the typeset to remove your signatures
--Adding your names to the top (they were not automatically added before because we submitted camera-ready art)
(!!!!!!!!!!!!!!!!!!!!!!!!!!! i thought an invitation without name is not an invitation at all)
--Changing the ink color to rosewood.
. . in addition to making sure the paper is correct.
As far as cancelling the order, the order as it was placed was completely personalized and fulfilled with the one mistake of incorrect paper, so at this point, it cannot be cancelled. However, I am fully prepared to correct my mistake at no charge to you.
The changes you have requested make the reprint a whole new order. You are being charged far below cost for the reprint.
I can assure you that I am an extremely ethical businesswoman and person and I am not trying to take advantage of this situation in any way. In point of fact, I gone above and beyond to negotiate with the printer on your behalf.
Please also note that I have also gone above and beyond in not only getting your Disney invitations printed in Chinese, but also in shipping them to Canada. Other printers cannot/will not do this. The printer of these Disney invitations is not allowed to ship them outside the US.
(she did not let me know this, i actually has a relative live in USA and she can ship those to USA)
I feel that I have been more than fair in keeping the costs down for you in this situation. As far as the shipping, what you are paying is the equivalent of shipping a box of lined envelopes from the printer to Impressions and then from Impressions to Canada.
You are not being charged for the $18.75 FedEx fee (nor were you before, actually--I covered it for you) to resubmit your artwork, and you are being charged less than half of what the shipping costs will be. As I stated before, I undercharged you last time for shipping. (WE DID NOT ASK, AND WE DID NOT KNOW) I truly do not feel I am being unfair. In fact, I feel that I am going above and beyond for you again. Please understand that not only am I not profiting from this order, it will actually cost me. (BUT IT IS HER FAULT???) In addition, I negotiated with the printer on the return of the other invitations. Again--no cost to you, just throw them away.
Now to repair my mistake, it should cost me. And I am fully prepared to reprint what you ordered on the correct paper. But you have changed your minds on what you want. That changes things. And I understand changing your mind--I do it every day myself. And I truly want everything to be perfect for you as well. But you are asking for a great deal more effort than fixing one mistake. I am only asking you to pay for part of the cost to do so.
I truly do not feel I am being unfair or unjust. It is my responsibility to restore you to where you should be--with what you ordered, as you ordered it. If you would like to change your order, that's fine.
Please let me know either way if you would like me to:
a) reprint your original order on the correct paper as ordered
or
b) make your requested changes. If you would like to change the font color and what is printed on the paper, please fill out the forms I sent and fax back to me before 6 p.m. today and I will get your order into production before I leave tomorrow morning.
Please tell me what you'd like for me to do and I will get it done for you immediately.
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i know that i am not supposed to change the ink color, but i DID NOT THINK THAT THIS IS SUCH A BIG DEAL !!!
and i think that she should aslo pay back the delay that she is causing. and i am not asking her to give me free invitation or anything, i am just aking her to change the color and that i will be happy customer!!!
sorry
