Problem checking in online.

[DeeCee735]

Hi all. I haven’t been able to check in online for days now. I tried using my cell phone, laptop and ipad. I deleted the app and reinstalled and updated it, and I still get an error message that says “we have not received your check in information due to a technical issue”. I called DVC and they checked with IT and got back on the line and told me there are no reports or issues with the online check in.

I tried using the app, google, safari and firefox. Anyone else having an issue?

TIA.

Dee

 

[CraigInPA]

I also had that issue. It gave me the URL, which had an extra "http" in it. Eventually, I made it work by restarting my phone to flush any cached version of the page out.

 

[DeeCee735]

I also had that issue. It gave me the URL, which had an extra "http" in it. Eventually, I made it work by restarting my phone to flush any cached version of the page out.

Thanks. I tried that, and on my laptop I cleared cache and restarted and used incognito webpage per tech support. They can’t figure it out so a ticket was opened with the tech support team. We will see what happens.

 

[sndral]

I haven’t been able to complete online check in for my last couple of trips - so 2 or 3 years. While irritating that Disney’s tech is so bad, I’m unwilling to waste my time trying to ‘make it work’. IME it’s NBD if I don’t complete online check in, I phone in my location/view requests, go to the front desk when I arrive to get my villa number, & once there everything works - MDE, charging, etc..

 

[DeeCee735]

I haven’t been able to complete online check in for my last couple of trips - so 2 or 3 years. While irritating that Disney’s tech is so bad, I’m unwilling to waste my time trying to ‘make it work’. IME it’s NBD if I don’t complete online check in, I phone in my location/view requests, go to the front desk when I arrive to get my villa number, & once there everything works - MDE, charging, etc..

Thanks. IT can’t figure out whats wrong. At this point I just have to laugh! We have no problem checking in when we get there either. It was just the fact that I couldn’t do online check in for the first time since it’s inception and now it’s just crazy that their IT dept can figure it out!

Dee

 

[DeeCee735]

Thanks. IT can’t figure out whats wrong. At this point I just have to laugh! We have no problem checking in when we get there either. It was just the fact that I couldn’t do online check in for the first time since it’s inception and now it’s just crazy that their IT dept can figure it out!

Dee

 

[Simba's Mom]

I'm so glad to know that I'm not the only one! Every time I tried to checkin, I got transferred to Disney's "check availability/choose a resort" page. And when I finally got to chat with someone thru Disney's website, they just told me to do check-in when I got to the resort. So I just kept poking around, clicking buttons, and honestly I don't know how I finally got to do online checkin. But it was a struggle.