Problem booking at HOME?

[rinkwide]

I bet the frontdesk CM noticed the OP was from Saratoga and was just trying to make them feel more at home.

 

[alldiz]

Yes OP hasn't come back

I don't think anyone would accept a move like that without "major"
compensation.
Kerri

 

[JimMIA]

Yes OP hasn't come back

Well...OP has been a member here for more than seven YEARS and has only 800 posts, so this is not a person who lives on the DIS and posts frequently.

If you look at their other posts, there is nothing that looks at all like a troll or pot-stirrer.

In fact, if you look at their recent posts, you see how much they were looking forward to their BWV stay and that it was to be their first big family get together since a sister passed away.

I'd like to hear more details too, but I'm inclined to cut OP some slack.

 

[3DisneyKids]

It has also been a holiday, let's not forget. Also, since the new server migration, I no longer get e-mails telling me which threads have new posts, etc. If this is an infrequent poster who is used to relying on e-mails to come back in and post again, that might be part of the reason as well.

Back on topic...if this did, indeed, happen, I really would like to hear more! This would be unacceptable. I own and love SSR....BUT...if I had been planning on staying elsewhere, I would out and out refuse to have my reservation moved to a different resort.

I mean, let's look at this from a planning perspective. The way things currently are, you basically HAVE to make all of your ADRs well in advance. If I had a BWV trip planned, many of my TS meals would be planned around that fact. To then be all the way across property....YIKES!

 

[crisi]

Yes OP hasn't come back

I don't think anyone would accept a move like that without "major"
compensation.
Kerri

I wonder what you could do. You are standing at the front desk and they say "I'm sorry, we have to move you to SSR." They offer no explaination or no compensation. You ask to speak to a manager, you get similar response from the manager. They are polite, but insistant, "no room at the inn" and don't offer compensation - and when you ask what they will do to compensate you, have nothing to offer and reject any suggestion you give. You can't MAKE them give you a BW room key or compensate you - pitch too much of a fit and they'll simply call security - not a great way to start your vacation.

 

[Merilyn]

We were moved to BWV once when we had a GV at OKW booked. We were called before we left and asked if we minded. We didn't ofcourse, the GV at BWV are great. They gave us park passes for the entire stay for our whole group. It was really a great trip and the GV faces the BW. We did get a handicapped GV but it was fine. Mom really needed one anyway. We had also decided to use the meal plan offered at the time so it was a wonderful vacation. I know SS can't compare to BWV so I would be upset also if no compensation was offered. If I were asked to move upon checkin, I would ask for complimentary park passes.

 

[rinkwide]

...pitch too much of a fit and they'll simply call security...

Never happen. They not going to forcibly remove someone from the property for loudly insisting on the delivery of a confirmed reservation - too much of a public relations nightmare. Rather, they'll fold like a cheap suit and then try to pass the buck to someone who checks in later.

 

[BWV Dreamin]

I wonder what you could do. You are standing at the front desk and they say "I'm sorry, we have to move you to SSR." They offer no explaination or no compensation. You ask to speak to a manager, you get similar response from the manager. They are polite, but insistant, "no room at the inn" and don't offer compensation - and when you ask what they will do to compensate you, have nothing to offer and reject any suggestion you give. You can't MAKE them give you a BW room key or compensate you - pitch too much of a fit and they'll simply call security - not a great way to start your vacation.

This was my question to Jim. They have this right to change you at their discretion to where ever they feel like putting you? Do we have no recourse, no DVC contact person? How can I enforce compensation?

 

[crisi]

Never happen. They not going to forcibly remove someone from the property for loudly insisting on the delivery of a confirmed reservation - too much of a public relations nightmare. Rather, they'll fold like a cheap suit and then try to pass the buck to someone who checks in later.

Eventually,the last person arrives there are no rooms left and no one to pass onto. Someone is going to get moved. Better hope the last person doesn't pitch a bigger fit or demand half the company as compensation. Even Disney cannot make non-existant rooms appear out of pixie dust or perform time bending miracles on getting a trashed and unsafe room into habitable condition.

 

[crisi]

This was my question to Jim. They have this right to change you at their discretion to where ever they feel like putting you? Do we have no recourse, no DVC contact person? How can I enforce compensation?

I don't have my contract. My guess would be they are contracted to provide "reasonable equivlence" or something along those lines - and that there is plenty of interpretation room in what "reasonable" is. But even if the contract says "they will put you in the exact room you booked" you'll have to sue them if they don't voluntarily provide recourse (are we even in a suing situation - or do our contracts stipulate aribitration?)

(off topic - ever read the DCL cruiseline contract? - they can put you on someone elses ship and park six feet off Cape Canaveral, feed you nothing but chicken fingers for four days, then sink the ship with you on it through their own negligence and you don't have recourse. If you do take it to court, its arbitration, in Florida. Its really a scary contract.)

 

[eva]

Never happen. They not going to forcibly remove someone from the property for loudly insisting on the delivery of a confirmed reservation - too much of a public relations nightmare. Rather, they'll fold like a cheap suit and then try to pass the buck to someone who checks in later.

I pretty much agree with this. If there are just no rooms left period, they are going to offer some type of compensation when the member makes a fuss. Now if the person didn't make a fuss, there may have been no compensation. I hope the OP at least contacted MS to have their points adjusted. We stay at BCV a lot and I can tell you that DH and I would be fuming if this happened to us, especailly during the F&WF. If I wnated to stay at SSR, I would have bought points there.

To the OP: Did they offer you rooms anywhere else or compensations of any kind?

 

[eva]

I don't have my contract. My guess would be they are contracted to provide "reasonable equivlence" or something along those lines - and that there is plenty of interpretation room in what "reasonable" is. But even if the contract says "they will put you in the exact room you booked" you'll have to sue them if they don't voluntarily provide recourse (are we even in a suing situation - or do our contracts stipulate aribitration?)

(off topic - ever read the DCL cruiseline contract? - they can put you on someone elses ship and park six feet off Cape Canaveral, feed you nothing but chicken fingers for four days, then sink the ship with you on it through their own negligence and you don't have recourse. If you do take it to court, its arbitration, in Florida. Its really a scary contract.)

Crisi, Isn't that contract a hoot? My uncle is a lawyer that specializes in injury claims and he said that everyone puts those types of clauses in these kind of contracts, but they really don't mean anything. He said you still have the right to sue them and you can still win.

 

[crisi]

I don't know that they would - remember the person who was missing half a lung or something that got stuck in a smoking room ?(I didn't get that one myself - being in the smoking room could kill her, but she didn't just pack up and go stay at the Hilton in DTD?) No compensation, no apology (according to the side of the story we got.) There was a whole spate of them a few years ago - people with medical issues getting stuck in smoking rooms with no compensation or explaination.

 

[BWV Dreamin]

I don't have my contract. My guess would be they are contracted to provide "reasonable equivlence" or something along those lines - and that there is plenty of interpretation room in what "reasonable" is. But even if the contract says "they will put you in the exact room you booked" you'll have to sue them if they don't voluntarily provide recourse (are we even in a suing situation - or do our contracts stipulate aribitration?)

(off topic - ever read the DCL cruiseline contract? - they can put you on someone elses ship and park six feet off Cape Canaveral, feed you nothing but chicken fingers for four days, then sink the ship with you on it through their own negligence and you don't have recourse. If you do take it to court, its arbitration, in Florida. Its really a scary contract.)

Wow, that is scary! I see nothing in the POS that I was given that states anything about being able to substitute a reservation at the sole discretion of DVD. Maybe there is something out there, but I don't have it. Is it only the onsite manager at the time of check in that we are to deal with? If anyone has any documentation, maybe they could post it. I just never thought I would have to worry about this aspect of my vacation. Ok, so late check in, rooms not to mousekeeping specs, cancelling your ressie if you check in late, and now possibly not getting your ressie at all!!!! I just want to know what the proper procedure is to follow should this happen to me!

 

[crisi]

Crisi, Isn't that contract a hoot? My uncle is a lawyer that specializes in injury claims and he said that everyone puts those types of clauses in these kind of contracts, but they really don't mean anything. He said you still have the right to sue them and you can still win.

Well, and it isn't like Disney isn't going to do SOMETHING for you if for some reason the ship can't sail - I think they'd take the PR nightmare of one person needing to get moved someplace when they can make the claim that the rooms at SSR are just as nice (and I do suspect SOME compensation was offered in this case - at the very least the points difference between BWV and SSR refunded) and this was a rare and unfortunate occurance involving burst pipes (or whatever) - they aren't going to remain a reputable company doing it to a cruiseship full of passengers. But they regularly don't compensate cruisers who miss Castaway Cay. Happens all the time, and they understand people are disappointed, but generally the extent of the offer is sympathy (and maybe some free drinks).

But you can ask, you can cry, you can throw a fit, you can threaten to alert the media - and in the end you will either take what they offer you (even if its nothing at all - though throwing a fit may get you a better offer), not take it and/or sue.

 

[eva]

I don't know that they would - remember the person who was missing half a lung or something that got stuck in a smoking room ?(I didn't get that one myself - being in the smoking room could kill her, but she didn't just pack up and go stay at the Hilton in DTD?) No compensation, no apology (according to the side of the story we got.) There was a whole spate of them a few years ago - people with medical issues getting stuck in smoking rooms with no compensation or explaination.

Well, smoking request are only request. Or I guess they used to be only request. And for every reservation I have made with MS they have always reminded me that no smoking was only a request. Always made me nervous because DH would stay in a non-smoking room at a Motel 6 before a smoking room at the GF. Thank goodness we always had that request honored. But the resort where you are staying at is not list under requests on the reservations. It would be like saying that the dates for your stay are only a request. It would be a mad house if either the resort or the dates were only requests.

 

[sjdisneywedding]

Eventually,the last person arrives there are no rooms left and no one to pass onto. Someone is going to get moved. Better hope the last person doesn't pitch a bigger fit or demand half the company as compensation. Even Disney cannot make non-existant rooms appear out of pixie dust or perform time bending miracles on getting a trashed and unsafe room into habitable condition.

The dont have to make a room appear out of nowhere

theres tons of ways to fairly comp someone for a situation like this

I for one would want my points given back--thats not the vacation I booked so why should my points be used for it

or free park passes and dinners

or a serious upgrade of a room

it may sound like a lot to some to demand, but its the only way to keep them from continuing to do those types of things

moving someone from BWV to SSR is a joke, the 2 are not even comparable(not saying good or bad, just completley different). They will do that every day of the week if members let them

and because it is happening and they are getting away with it, now they are more apt to continue to do it, until they get complaints

 

[sjdisneywedding]

Well...OP has been a member here for more than seven YEARS and has only 800 posts, so this is not a person who lives on the DIS and posts frequently.

If you look at their other posts, there is nothing that looks at all like a troll or pot-stirrer.

In fact, if you look at their recent posts, you see how much they were looking forward to their BWV stay and that it was to be their first big family get together since a sister passed away.

I'd like to hear more details too, but I'm inclined to cut OP some slack.

I agree, my gosh, its been a day!!!!

give em a chance, alot of people dont check the boards all day

maybe its just me, but I dont see much of a reason to lie about the situation

 

[ktbugsmom]

Eek! I get to MCO at about 10:30pm on the 11th. By the time we get our car, stop for groceries and get to the hotel, we will be lucky to arrive by 12:30am. I had them put a note in my reservation that we had a late flight - but I better have my "boardwalk view" studio (booked 11 months out day by day!) still waiting for me when I get there! I won't have the energy to fight if they try to move me to SSR at that time of night.

However, I am sure it will be fine. I can't wait to hear more from the OP. Hopefully he/she can shed more light on the situation for us.

 

[paults]

we own at BWV and if they did this to us I sure hope some of you will visit us in the lobby by the rollercoaster. We'll be the ones laid out on our sofas with our PJ's on. Stop by and say HI!

Now they could send us to GF or POLY with water views and a dining plan and then put all my pts back where they belong.