Problem booking at HOME?

[tripletvan]

I have owned at BW for 8 years and it has become increasingly diffucult to book what I want when I want it even at the 11 month window. The last time we went "home" we used express got to desk and we were told that our reservation had been "MOVED" to SS. I don't own at SS I didn't make the reservation at SS and feel like I am being pushed out of my "HOME". I thought I missed something until another woman checking in was told the same thing,there were more than fireworks! We were told on the sly, wink that conventions have been using more than DVC 20% Has anyone else had this problem?

 

[jekjones1558]

We also own at BWV and will be VERY disappointed if we get bumped to another resort when we go in a couple of weeks. If there is a problem with unusable rooms that causes a room shortage, DVC members should NOT be the ones who get bumped, especially if reservations are from 11 months. I hope that this is not becoming a recurring problem. Sorry this happened to you. When did this happen?

 

[JimMIA]

I don't understand how this could happen, but this is not the first time I've heard it. It seems to me that a DVC member staying on points should be guaranteed their room...period.

If something happens, you'd think the timeshare owners would be the last to get "walked," especially if it is your home resort.

I hope they compensated you well for the inconvenience.

 

[DebbieB]

You made your reservation at 11 months? I would be furious. I would never want to stay at SSR when I booked BWV, not even close. The only "comperable" would be BCV (but no BW view, at least close to Epcot).

 

[pyrxtc]

You made your reservation at 11 months? I would be furious. I would never want to stay at SSR when I booked BWV, not even close. The only "comperable" would be BCV (but no BW view, at least close to Epcot).

The only way I would allow myself to be bumped from my booked resort is if I was well compensated and I went to someplace comparable. I have 10 days at BWV's coming up and plan on using my kitchen and the convenience of parks so I would want BCV's or the WLV's. Or they could move me to GF with the dining plan for free since it would kill all my groceries I'm having delivered. I would not take SSR without the free deluxe dining. Maybe free dining and a couple of passes that I could hold for my April stay.

What happened to the OP is so not right!

 

[JimMIA]

This is one of those issues I think of whenever we get the "Has DVC changed negatively since you bought?" threads.

I don't think it's my imagination that this type of thing is a relatively recent phenomenon. I don't remember seeing any of these problems 2-3 years ago, and it's a disturbing change, IMO.

 

[thelobstershanty]

Did you move to SSR?
I have never heard of this happening and I agree, I would not be happy at all if this ever happened to me.
Many people predicted years ago that the smaller DVC resorts would get increasingly more difficult to get as the DVC members increased. But to have this happen to a reservation booked at 11 months at your home resort is totally unacceptable.
Personally, I would have refused to move to SSR. If there was no room at the villas because of Disney's screw up--that is fine----but then put you into the same size unit at BCV. If that was not possible then a suite in Boardwalk Inn. If there was not a suite at the Inn then a suite at YC, BC, If you had a boardwalk view villa booked and had to take a suite at YC/BC or a villa at BCV; then the difference in points between a boardwalk view villa and a boardwalk standard should have been refunded to your DVC account.
You booked according to the policies, DVC screwed up--you should not have to pay the price for Disney's screw ups.

 

[thelobstershanty]

Sorry double post.

 

[NJOYURLIFE]

This is scary. I would be very upset and am very curious what, if any, compensation they provided you for this move. While I enjoy SSR, that resort location is no where near comparable to SSR. ALso, when do you usually head home?

 

[BWV Dreamin]

I don't understand how this could happen, but this is not the first time I've heard it. It seems to me that a DVC member staying on points should be guaranteed their room...period.

If something happens, you'd think the timeshare owners would be the last to get "walked," especially if it is your home resort.

I hope they compensated you well for the inconvenience.

I am extremely concerned about this. Jim, DVC has the right to change your ressie to what ever place they want to put you? I mean you don't even get a choice where to stay? I have a 2 bdrm. BW view ressie for April. No other resort has this view....how would another resort be comparable? Is there a listing of conventions and when they will occur? What kind of compensation should happen?

 

[JimMIA]

I am extremely concerned about this. Jim, DVC has the right to change your ressie to what ever place they want to put you? I mean you don't even get a choice where to stay? I have a 2 bdrm. BW view ressie for April. No other resort has this view....how would another resort be comparable? Is there a listing of conventions and when they will occur? What kind of compensation should happen?

Oh, I'm sure they have some sort of "right." The question is whether they should, under what conditions, and following what protocol (in other words, if someone has to get moved, who gets moved first?). To me, DVC owners staying on their DVC points should be the last people moved out of a DVC villa. I guarantee you, if this happened to me I would be writing a hot letter to Jim Lewis.

I believe the last situation like this I heard about (fairly recently) occurred at VWL and they were walked to a regular room at GC with compensation. I don't remember the details.

I suspect it's a question of who's running the show. At the resorts with hotels (BWV, BCV, VWL, AKV), I assume the front desk is a hotel function, for which they receive compensation from DVC.

If that's the case, it has to be tempting for the hotel to "walk" a points stay in order to accommodate a cash guest paying big bucks (to the hotel, hello...) for a deluxe DVC suite. I have no evidence to support my theory, but I've had enough dealings with hotels to be suspicious along those lines.

 

[disneynutz]

Sorry double post.

See what happens when you get upset.

 

[thelobstershanty]

See what happens when you get upset.

Actually, I was not upset in the least. I did not log on to DIS before I attempted to post. Consequently a double post resulted. Which was due to my impatience with my computer!

 

[javamom]

Newbie observation here, but how could there not be overbooking what with all of the developer points out there. They can't all be booking cruises with them. So add all the new members with loaded points and then get a room or two go out of service and you end up with bumped owners. It just stinks.

We are going for our first stay, as Members, this June to BWV. I would be seriously peeved if I got bumped from my Home resort before I ever got to stay in it.

 

[deerh]

I have owned BWV for 9 years, and this has NEVER happened to me once.. I would hope it was a MAJOR screw up by MS, and I hope they compensated you in some form or fashion...
SSR is nice, and we have stayed there, but not at 11 mo window....
Hopefully, this is a one time screw up!!!

deerh

 

[tjkraz]

I have owned at BW for 8 years and it has become increasingly diffucult to book what I want when I want it even at the 11 month window.

Well, since non-owners don't have access to BWV rooms until 7 months, all you are seeing is increased competition from fellow BWV owners. I don't think there's any question that booking habits have changed but there's nothing DVC can do to impact the situation. Members are simply getting more agressive in their booking habits.

The last time we went "home" we used express got to desk and we were told that our reservation had been "MOVED" to SS. I don't own at SS I didn't make the reservation at SS and feel like I am being pushed out of my "HOME". I thought I missed something until another woman checking in was told the same thing,there were more than fireworks!

When did this happen? What explanation was given? What room class was booked? How far out did you make the reservation? What compensation was offered?

We were told on the sly, wink that conventions have been using more than DVC 20% Has anyone else had this problem?

What is "DVC 20%"?

 

[sjdisneywedding]

Unfortunately this isnt going to stop unless complaints are made and not just "well I wasnt too happy about the switch" It has to be made perfectly clear that it is not acceptable at all

Once in awhile for maintenance issues, or what have you, is fine. theres nothing you can do about that, but they cant just think simple moves to other resorts are going to be accepted


At this point after reading how this is happening a bit more frequently, if it was me I would want all the points back, plain and simple. As a BW owner I would not have paid 10's of thousands of dollars and all the MF's and booked in advance at my home resort only to moved to another resort--I dont care what resort I was moved to.

letters, emails, phone calls

if they think they can get way with it, even if its with a small amount of complaints they will continue to do it

Also, Disney better not be using DVC room for conventions that they do not have the inventory for. If thats what is causing any overboooking the better get that straightened out pretty quick

 

[dianeschlicht]

Something doesn't fit here. If this truly happened, then it is a travesty, but the OP hasn't come back to explain, so I don't think we should get our "knickers in a twist" until we know the details.

 

[DVC Mike]

Something doesn't fit here. If this truly happened, then it is a travesty, but the OP hasn't come back to explain, so I don't think we should get our "knickers in a twist" until we know the details.

I agree!

 

[Starr W.]

Something doesn't fit here. If this truly happened, then it is a travesty, but the OP hasn't come back to explain, so I don't think we should get our "knickers in a twist" until we know the details.

You are correct yet again Diane. Kind of reminds me of a thread about booking BWV for Xmas and couldn't get a room at 11 months out. Well after people got there knickers twisted the OP returned and the "real" story came out, tried to get SV at 8 months.

Plus why do all these "stories" always happen at BWV?