Pro Flowers.com

[Tuffcookie]

Anyone every order flowers from them before??? I never had but a local disc jockey endorses them and if you use his name on the discount code line of the on-line order form, you can get a 10% discount.
Well, Tuesday morning I got a call from a cousin in Alabama stating my uncle (mom's brother) had passed away. Then we are told the funeral is Wed at 2!
I decided to give Proflowers a try. I went on-line and it was really neat! You could see exactly what you were getting! I decided to order the Holiday Wreath so the family could keep it afterwards.
I called the toll free number before noon on Tues.. I told the gentleman I placed the order with that the funeral was at 2 the next day. He said "no problem" the order would be over nighted to arrive Wed.
So, I'm at work on Wed. and I get an e-mail from proflowers with the tracking information for the wreath. I immediately start checking the status. Everything is rolling along until around 11:00 am Wed morning. Then I noticed that UPS had changed the delivery date of Wed. to Friday, the 26th!!!
I called Proflowers back up. They said, since it was for a funeral and it wasn't going to get there on time they would cancel the order and give me a full refund. That was fine with me. At 11:30 am Wed. I scrambled to find a florist close to the funeral home. Luckily I found a sympathetic person and we did get another wreath delivered to the funeral home in time for the funeral.
Thursday, I went to my sister's for Thanksgiving. When we got home there was a message on the answering machine from my cousin in Alabama. The wreath had arrived and it was BEAUTIFUL!!! I immediately checked the UPS tracking status and, sure enough, it showed the wreath had been delivered!
Proflowers said they canceled the order and gave me a refund so the wreath is theirs to keep!
I will order again soon from Proflowers. I was very pleased with their customer service dept. I just wanted to pass this along and give them a big "Thumbs Up"!

 

[UrsulasMyHero]

I ordered my Mom's 65th birthday Flowers from there. 2 dozen roses. She got 3. They were GORGEOUS. Apparently they always do nice things. I will continue doing business with them. I'm sorry to hear about the death in the family. My condolences.

 

[katedrew94]

We hae used them and the flowers were beautiful. Even more so than other places I have ordered from.

 

[chrissyk]

This is my default gift-giving website. They have fantastic deals, beautiful flowers, and great customer service. I don't even know how many times I've ordered from them...I'd say 20+ at this point.

Here are 2 tips. First of all, check a site like www.flamingoworld.com to see what codes and specials Proflowers is offering. They are usually offering some great deal. Second, go through Ebates to get a 7% rebate on your proflowers order.

 

[always quiet]

I have used them to send flowers to my SIL in Fl. twice. She raved about them...said she had never seen flowers last so long. I would not hesitate to use them again.

 

[HayGan]

I'll have to give them a try because Hallmark Flowers STINK (and I don't mean the flowers but the service!!!!)

 

[jajuan]

I ocassionally work for them. They do have incredible customer service...I have never worked with a company that allows their employees to do what they need to to make the customer happy. I have never had to transfer to someone above me because I couldn't make an angry customer happy

 

[JuneCleaver]

Absolutely love them! Been using them for years! The flowers really are fresh and last for a long time!

June

 

[malibuconlee]

I used to work with a guy that raved about them. Tried it once for my MIL and she said the flowers weren't as good as the ones I usually get her from the local place.

I just call the local place now.