The characters are usually Cinderella, Prince Charming, the two mice, Suzy and Perla and the Fairy Godmother in the lobby area. The food was good, especially the strawberry soup. We went because my niece really likes Cinderella and this is an easy way to meet her. My niece (5 1/2 yo) said she loved it. I thought the characters seemed a bit rushed but it may have been where we were seated, kind of in a corner and a little hard to get to.