it was the WORST....and here's the icing on the cake..
when DH went to fetch his bag from the SW luggage office we had been told that there were "no tags" on the bag and that's why it took so long to get in touch with us - and I will admit that the white, really long sticky tag that SW put on the bag was MIA...however his PERSONAL tag with his name, address and cell # were clearly still on the bag!! They said that that tag "didn't count" when it came to finding the owner....
There is NO WAY that I could only pack a carry on bag for a 6 night stay @ Disney..I need too many "things" as I'm high maintenance!!