I called WDW today, in regards to the 2 queen beds. We booked our reservation when it was stated that the rooms had 2 queen beds and every time Ive called to check on it, even this last week, I was told I was "guaranteed" a queen bed. I even told them that thats not possible, but he insisted it was.
I first talked to someone through the reservation line, she couldnt even find my ressie. She insisted it was a different date but wasnt paid and now is gone.
Finally I asked to be sent to a supervisor. At first she wanted me to wait until I found my ressie number and call back, I insisted and she transfered.
The supervisor found my ressie and insisted I was wrong, never did it state that and that it is only a request. She said it is stated as a request on my reservation and they will do what they can. I just kindly told her that if she would do a little research into the issue she would surely find what and when I was talking about. I explained that that queen beds were a major influence on us choosing POR again this time as our children are getting larger and it would be better to have more room and larger beds, but since we were told we WOULD have queens, we decided to book POR again. I was put on hold awhile and then she came on and transfered me to a front desk supervisor at POR.
POR supervisor was very nice and at first didnt want to hear that this was a disney mistake. I told her twice, I understand that they may not of meant to put on there like that or maybe they thought the refurb would be moving along quicker, and now it is changed, but it wasnt when I booked and CMs are so confused they dont even know what is going on. She said she will make a personal note on the ressie which still wont guarantee us Qn rooms, but thats all she could do. I asked what I am to do if I check in and I am not given a Qn room, which is what I booked, she just said sometimes they do switch guests to other resorts that have what they have advertised and are not able to get there, but rarely. I told her I knew of someone that was getting transfered for the same reason, she said it was rare, but they may have been sent to an equal resort. I told her I knew she was upgraded, and Im not looking for an upgrade, but I want a room with Qn beds. She said once in a blue moon they can "walk up" a guest. It is randomnly done and it all depends on numbers.?
Anyways, I feel like I got nowhere in the 45 minute call. I give up. I love POR and hope to get the room type I booked and was told I would have. My only actual request was ground floor and that is because my DD has a stroller as a wheelchair. Ive never had a problem not getting that request.
It was my favorite of all the mods. Have you thought about going there since queens are offered or POFQ?
Ah sorry disney*mom*82! There is a pretty big group planning to come...
