Poor Documentation Policy for Transferred Points

[Debby7]

I own HHI points under 2 different membership numbers. This past week I transferred points from one membership to the other to make it easier in the future to make a reservation with these points. I was given a transfer number over the phone. Two days later I go on the member website to check on that transaction. The points were gone from the original account but did not show on the membership they were transferred to. Concerned as to where my points had gone , I called member services. I was astonished to be told that there is no way they will show on the member website, but to relax, they are where they belong. Seeking some documentation, I asked for a confirmation email of the transfer. No, they don't do that. The number is my confirmation. In other words, I just need to take their word for it ,that everything is where it is supposed to be and I better hope that I remember that the points are there because there is no documentation of the transfer provided other than giving me a number. So , I think, I will email member services and their response will give me the documentation that I need. In the fastest response I have gotten in the last year, I get a email explaining their policy, but no mention of my specific transfer.

Am I the only one who thinks that this is a terrible way to do business? Of course I will make my own documentation, but I have nothing in writing from Disney showing how many points and which accounts were used, if I ever have to contest their bookkeeping. This is the service my dues pay for ???

 

[Kidanifan08]

I think it's terrible. We have all of our points within a December UY with the exception of 50 points, which are in a different UY. I virtually always transfer those 50 points into the other account to use together for a reservation. It seem kind of strange that those points cannot show up on the member website and be used on-line. Unfortunately, I always have to call to use those points together with the others. Moral of the story: try to keep all points in the same UY if at all possible. It has not been a huge issue, but I hate to wast MS's time for something that should be rather easy to do electronically.

 

[florep1]

That's terrible! So if I asked someone on the rent/trade board to transfer me X number of points, I'll just have to take their word for it that it happened before I paid them?

 

[CarolMN]

That's terrible! So if I asked someone on the rent/trade board to transfer me X number of points, I'll just have to take their word for it that it happened before I paid them?

You can call MS before you send the final payment. That's what most people do. MS can see the transferred points. Transferred points only show online if the resort and use year match.

 

[RobDoc]

With transferred points, the receiving member will need to call MS to confirm the transfer. They will not show up online except in a few circumstances. The transferring member will get a transfer confirmation number that can be shared with the receiving member.

 

[florep1]

You can call MS before you send the final payment. That's what most people do. MS can see the transferred points. Transferred points only show online if the resort and use year match.

Good to know! Thanks.

 

[CarolMN]

..............(snip).................................Am I the only one who thinks that this is a terrible way to do business? Of course I will make my own documentation, but I have nothing in writing from Disney showing how many points and which accounts were used, if I ever have to contest their bookkeeping. This is the service my dues pay for ???

Have you looked at the Activity Statement for your contracts? I think that at least the transfer out transaction will show there.

 

[bumbershoot]

I was astonished to be told that there is no way they will show on the member website, but to relax, they are where they belong.

That's how it has been since at least when we bought, in 2009.

So if I asked someone on the rent/trade board to transfer me X number of points, I'll just have to take their word for it that it happened before I paid them?

"Club Members are expressly prohibited from receiving compensation for engaging in any Transfer activity." FWIW. Don't mention paying for a transfer when on a call with DVC...

http://advc.disney.go.com/media/dvc...ions/HomeResortRulesandRegulations_012012.pdf

 

[disneynutz]

DVC doesn't track transferred points because I was told that they think that they are a pain. Another issue is that many MS CM's do not understand transferred points and it can cause problems when booking a reservation.

Because of reservation issues that we have had with transferred points we will never transfer again.

Just because you can do something, doesn't mean that you should.

Bill

 

[Debby7]

"Have you looked at the Activity Statement for your contracts? I think that at least the transfer out transaction will show there."

Thank you Carol MN . The transfer out is listed in the activity statement, but not the transfer in. Also says something about creating a virtual account for the points?

Why didn't MS just tell me where to look ?

 

[com_op_2000]

You can get a free accounting of all your points. Just call MS and request a printout of all your points, which resort they were used at, which UY they came out of, and they will send you a printed copy in about 2 weeks.

 

[rlduvall]

Because of reservation issues that we have had with transferred points we will never transfer again.

Just because you can do something, doesn't mean that you should.

I agree. I have done it a couple of times and it can be so difficult. And yet I catch myself thinking about doing it again when I run out of points. Threads like this remind me it's just not worth it. For one thing, I detest calling MS now and that's the only way you can book quickly with transferred points.

 

[lions1995]

The only time I did it was a swap between two members (different UYs) and we were both on the phone at the same time. I made sure I wrote down all the confirmation data including the member-services person who did it. I called back a few days later to confirm it was still there. The issue I ran into was using them. I wanted to use by Banked points first, but was told I needed to use the transferred points first. I was unaware of that requirement and still not sure if it was simply not the person making the reservations. It ended up working out since I moved some reservations around.

The last pain is that you have to call to use them. No online reservations.

 

[nalajms]

I wanted to use by Banked points first, but was told I needed to use the transferred points first. I was unaware of that requirement and still not sure if it was simply not the person making the reservations.

That's definitely not true was of 2 years ago. I was able to tell MS exactly which points to use first.