Guest services at the Polynesian are fantastic!
On our last trip to the Polynesian, we had a minor inconvenience with our stay. It was resolved immediately with a call to housekeeping management. No further escalation was needed. BTW, nothing major, just an oversight by housekeeping on part of the room preparation. Mistakes happen and the Polynesian staff fixed it right away.
However, not wanting it to happen again on our upcoming return trip, I dropped the Poly a note. I stated what a wonderful time we had at the Polynesian. And we did! It was absolutely fantastic. So fantastic that we are hooked on the Polynesian and will be returning again shortly. I also mentioned our housekeeping snafu and asked if housekeeping could just please double check our room before we arrive.
Within a week, I was speaking to Spencer Oberle himself. He assured me that our room will be perfect, although I already knew it would be.
Mr. Oberle was extremely pleasant and courteous. And he knew these boards! We had to laugh when he started to explain to me that Hawaii was down for refurbishment and I told him I had read all about it here and on Tikiman's site.
I was so impressed that the General Manager of a large resort like the Polynesian actually reads guest comments and takes the time out of his schedule to call guests. I feel a bit honored that he picked my request as one to personally respond to. I know that I am very lucky because I don't see how he could possibly personally respond to each and every comment, but just the fact that he makes the effort to respond to any of the comments makes me believe he is one dedicated manager.
Now I know why we had such a fantastic vacation the last time we visited the Polynesian. If the general manager cares so much about his guests, that attitude must rub off on all the employees. I know I am hooked on the Poly from now on!
-Goofy!
On our last trip to the Polynesian, we had a minor inconvenience with our stay. It was resolved immediately with a call to housekeeping management. No further escalation was needed. BTW, nothing major, just an oversight by housekeeping on part of the room preparation. Mistakes happen and the Polynesian staff fixed it right away.
However, not wanting it to happen again on our upcoming return trip, I dropped the Poly a note. I stated what a wonderful time we had at the Polynesian. And we did! It was absolutely fantastic. So fantastic that we are hooked on the Polynesian and will be returning again shortly. I also mentioned our housekeeping snafu and asked if housekeeping could just please double check our room before we arrive.
Within a week, I was speaking to Spencer Oberle himself. He assured me that our room will be perfect, although I already knew it would be.
Mr. Oberle was extremely pleasant and courteous. And he knew these boards! We had to laugh when he started to explain to me that Hawaii was down for refurbishment and I told him I had read all about it here and on Tikiman's site.I was so impressed that the General Manager of a large resort like the Polynesian actually reads guest comments and takes the time out of his schedule to call guests. I feel a bit honored that he picked my request as one to personally respond to. I know that I am very lucky because I don't see how he could possibly personally respond to each and every comment, but just the fact that he makes the effort to respond to any of the comments makes me believe he is one dedicated manager.
Now I know why we had such a fantastic vacation the last time we visited the Polynesian. If the general manager cares so much about his guests, that attitude must rub off on all the employees. I know I am hooked on the Poly from now on!
-Goofy!
