Poly concierge saved my life!

[bluefairy13]

Well they saved my vacation, anyway.

DH arrived "not in the Disney mood", you might say. (Bad stuff at work that he was having a hard time leaving behind.

Anyway, the first thing he asks concierge staff for is a fax machine and he gets on the phone out on our balcony. I think, OH GREAT!

I was whining about it to the staff, and they were sympathetic. They called me in the room and said - Stay where you are for a minute! And they sent up a really nice bottle of wine and some snacks. It completely turned the vacation around.

They are so nice at the Polynesian. I'm going to write letters to management and tell them how much I appreciate it.

 

[CoolPool]

Awww. That's a sweet story. Hope the whole vacation was just as great!

 

[frdeb1999]

That is wonderful. They have always been fantastic helping us with anything we want or need. So much so that we almost always stay with them in that area just for this very reason. Glad you had a wonderful time.

 

[donaldndaisy]

I love the Poly-Concierge staff. They are wonderful!! I'm glad they were able to make your vacation better.

 

[DeborahB]

Wow. That's great! Sounds like you ended up having a wonderful trip.
I'll be meeting the Poly concierge CM's real soon.

 

[Lindamary123]

That is great! I'm sure it lifted your spirits. My sister and I are checking in to the Poly Concerige on Monday, can't wait!

 

[Wishes4ever]

I have a similiar story as well. While staying at the Poly in 2006, which is our favorite resort in all of Disney, it was our last day and dreading to go home of course. During the last day we spent it at EPCOT, as soon as we got there are started walking around my hubby began to feel ill. As the day progressed he got worse and so we headed back to the Poly for him to lie down. My hubby informed he thought it might be another kidney stone and of course you can never plan for anything like this.

Well, it was a kidney stone and of course our physician was a 1000 miles away and we had no clue as to what to do or where to go. The concierge/club staff were absolutely angels. They bent over backwards to accomodate my hubby. They continued to bring liquids for him to drink and offered snacks to both of us. We debated going to ER and they offered to call the paramedics or to driven him personally to the hospital. The only thing my hubby wanted was a heating pad and of course that is one thing we didn't pack. They sent someone to Walmart nearby and bought one for him. As the wee hours of the morning passed and many CM's calling and knocking on the door to check on him. He finally passed the painful little thing.

We were and still are so grateful for their time and generosity to stand by us during a difficult time. They were perfect angels! We were able to make our flight on time to come home and everything.

Yes.....the Polynesian CM's are top notch in our scrapbook of memories!

 

[padisneylover]

Your stories make me glad I have decided to give this resort a try.

Debbie when is your arrival date at the Poly? It looks like we might both be there staying CL at the same time. Also we stayed at the GF main building club level last year and it was wonderful.
Kathe

 

[DeborahB]

Kathe, we are checking in on 5/7 for 3 nights then moving over to GF. I can't wait, I love both of these resorts!

 

[padisneylover]

Debbie,
You will have to look for us. We shouldn't be to hard to find since my DH walks with a cane and will be using either that or a w/c depending on the distance to walk. As well should you find us a warning in advance he has dementia and may wonder what it is all about.
Kathe

 

[MsStinkerBelle]

Hearing stories like this about Poly concierge really impresses me even more! Thanks for sharing that!